Re: paper jam in tray 1 - Workcentre 3325 - Disable/Turn off duplex printing
Hi DU,Thank you for using the Support Forum. The default needs to be changed in the driver. If the driver is pushed from a server you would need to change the default at the server. If this does not...
View ArticleWorkCentre 7775 - User alias changed in LDAP, doesn't receive scans
Good afternoon all, We have a user who has changed her name, and accordingly we updated her email account on our server, with her previous name listed as an alias. When she tried to scan-to-email now,...
View ArticleRe: How to scan different sizes of paper?
You cannot, but, Acrobat/Reader will output it to print all on Letter, as will most other pdf apps, but they will all cause large margins on one axis do to the fact that it won't make the image smaller...
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Re: Xerox Workcentre 5875 - Scanned docs
Hi Heather, go to CWIS > Scan and select your template at left then scroll way down the page to the Report options area and click Edit Make sure the Job Log option is not selected (hint: it is by...
View ArticleRe: GoDaddy email failure on Versant 80
It very well could be an issue of choosing STARTTLS (If available) instead of STARTTLS.Admittedly it is odd, but they are not the same in Xerox products, in fact, in almost every case the if available...
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Re: WorkCentre 7775 - User alias changed in LDAP, doesn't receive scans
If you do a search for her, do you get the new address (alias) or the old address?Try it on CWIS > Properties > Connectivity > Protocols > LDAP > User Mappings At least that will tell...
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Re: WorkCentre 7775 - User alias changed in LDAP, doesn't receive scans
Hi Joe, When I search for her current username or with her directory information I do get what looks like a correct profile. When I search for her previous alias, I get a confusing profile:
View ArticleRe: WorkCentre 7775 - User alias changed in LDAP, doesn't receive scans
Since it finds no email address or anything else, I would say the alias is not located within the same scope of the root directory.And since it finds no email address, the email would likely be getting...
View ArticleRe: Workcentre 6015 Fax stopped working
Hi stsherida,Thank you for using the Support Forum. Please take a look at the solutions for not able to fax and see if any of these solutions help. If the problem continues please consider contacting...
View ArticleRe: Scanning handwriting to pdf fills in closed areas with a solid??
In case anyone else runs into this issue. After trying out a few options, it turns out that it was a setting in the scan template compression setting called MRC that was enabled. When we disable the...
View ArticleScan to email on WorkCentre 7120
I just changed over to Microsoft Exchange via GoDaddy email, I am using smtp-mail.outlook.com as the SMTP server. What other settings are needed to scan to email successfully?Currently, I get a the...
View ArticleRe: Scan to email on WorkCentre 7120
That's because they use SHA-2 encryption, this firmware should give your 7120 that ability. Install it and retry the email.
View Articleerror 061-320 workcentre 7120
i get the error 061-320 on bootupand asks me to restart i do the reststart the same error comes up
View ArticleRe: error 061-320 workcentre 7120
It is a faulted drum. Take out (I assume newly replaced) drum and it should boot, else, keep trying with a different drum removed each time until it boots. Replace the bad drum (Assuming new, complain...
View ArticleWorkCentre 4265 and Fax Server
Hi Everyone, I am new here. At one of our locations we have a WorkCentre 4265 that we have purchased the Fax Server kit for. This was done prior to me coming to work here. What I am trying to...
View ArticleXerox 7830i Address Book adding new contact
We have a new machine and I cannot figure out how to add new contacts from the machines control panel.Any guidance would be appreciated!
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Re: Xerox 7830i Address Book adding new contact
You can't do it at the Control panel, you have to be in the copiers web page (CWIS)Take the IPv4 address listed on the machine when you select Machine Status.Go to your PC and open your web browser of...
View ArticleRe: WorkCentre 4265 and Fax Server
What you are looking for is actually Fax forwarding. And it is included as standard with the embedded fax option. Server fax is an entirely separate thing from Fax forwarding, this device (4265)...
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