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Re: Workcentre 3325 fails to connect to email server

August 5, 2014, 1:41 pm
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Hello.

 

I'm having this exact same problem with the exact same machine model (and for what it's worth, I had it with the M20 / M20i as well.)

 

After doing a network trace, I found that the WC asks the SMTP server if it supports GSSAPI (Kerberos) authentication (used with Active Directory among other things.) If the server replies that it does, the WC quits the connection!

 

WC:      AUTH GSSAPI
Server:  334 GSSAPI Supported
WC:      QUIT
Server:  535 5.7.3 Authentication unsuccessful

So what's up with that?!

 

 

I have submitted this information to a Xerox level 2 technician and hopefully they'll reply here as well.

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Re: Xerox 7830 scan to networkfolder - wrong folder - one touch scan

August 5, 2014, 11:44 pm
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You said:

" It is *highly* suggested that it is done as a "Forced Altboot, no data backup, no clone" which means an entire wipe, and set it back up manually as some settings just don't play well with the update "

 

They already did that for some other problems on one unit and the result was, " a lot of other problems, things not configured, things mis-typed, clients getting automatic scans from other clients, etc etc"

 

I already called them last week, responsable technician Xerox BE comes over in September.

 

 

"Any firmware this was seen on also showed an issue where if you pick a one-touch and select the "Clear-All" button you would see the scan defaults re-appear for a few seconds (Mostly only noticeable if you changed the default file name, you would see "Doc" briefly return."

 

About this problem, finally somebody who could confirm that this is a Xerox problem !

With Ricoh we never had this problem, you understand that this is a big problem if some customers receive papers from others if they are competitors...

Is this problem also sovled with the newer firmware version?

 

 

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Re: LDAP Custom Filters

August 6, 2014, 1:37 am
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Thank you Joe,

this works for me:

(&(cn=LDAP*)(objectCategory=user)(objectClass=user)(!(MSExchHideFromAddressLists=TRUE)))

 

Przechwytywanie.JPG

 

 

 

 

 

 

 

 

 

 

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Re: Scan to E-mail and Network Address Book

August 6, 2014, 5:37 am
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The units affected include Workcentre 7835, Workcentre 5865 and Colo 560

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Re: Xerox 7830 scan to networkfolder - wrong folder - one touch scan

August 6, 2014, 9:18 am
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Yes, it solves the issue with the One-touch and the "clear all",so it may fix your issue, which seems realisticly to be related, but I obviously can't guarantee anything.

 

As for the ALTBOOT, there are 2 kinds of ALTBOOT, forced and regular, with the Forced altboot no data backup no clone the machine will be in out of factory condition, nothing will remain, the entire setup will need to be done manually, it sounds like you had a regular ALTboot, and most probably someone put a clone file on it, which does not work, because the 2 firmware levels are vastly different. A clone file is supposed to be used on same device same firmware, I fully understand why people try it in other circumstances, but in this case, they cannot be used, they will cause the exact type of issue you listed.

 

Think of it like a Windows Computer, you *can* upgrade Windows 7 to Windows 8, but to get a smooth and reliable install, you should really just wipe it out and start over.

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Re: Scan to E-mail and Network Address Book

August 6, 2014, 9:42 am
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Normally I would suggest that the machines were holding some old data and that it would eventually get sorted out when all the DNS servers updated etc etc. But this is beyond that.

 

To be sure I am getting this. Let us say the person was named Jessica Garcia (Jessica.garcia@domain.com) , got married and became Jessica Johnson (Jessica.johnson@domain.com)

 

I am also assuming that in Outlook, when in the GAL, Jessica Garcia is still there (for those who have no idea she was married) so that both names can be found, and that if you search for Jessica Garcia, the query will result only with Jessica Johnson, so the email will send.

 

So what happens at the machine(s) if this scenario is correct and you send an email to Jessica.garcia@domain.com manually (not the new address) vs sending to Jessica.johnson@domain.com

 

How about the webui of the devices , what shows in a search for the user?

Capture6.JPG

 

On the 78xx, does anything change if you go to the device, login, select Machine Status > Tools > Troubleshooting > Resets >Software reser > Reset Both ?

 

Since you have access to the LDAP server, can I assume you also have access to the SMTP server? If so, what is the server side showing when the machines are attempting to send to her?

 

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Xerox DocuMate 250

August 6, 2014, 6:32 pm
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I'm hoping someone here might have come across this issue before. I purchased a DocuMate 250 high-volume ADF scanner from a closing business. It has 80k page scans(which I'm told is not a lot for this sort of purpose-built device). Here's the issue: the scanner starts up and completes its diagnostic checks just fine ... solid green LED. I then load a paper into the ADF and it moves into position for scanning. However, when I attempt to initiate a scan, the software indicates "DM250: Hardware Internal Fault". No other information is given. I've tried the various 'stupid' ideas on the visioneer tech support page like changing cables or USB ports to no avail. The same issue persists on different computers running different operating systems, so I'm pretty sure it's an internal problem. I found the service manual and disassembled it looking for something obviously wrong but found nothing. I've called tech support and spoken with them, but they have no further troubleshooting steps and suggest I buy a new one - what a shock. Anyway ... do you have any experience with this issue? (it's not a flatbed scanner, so the whole 'unlock the scanhead' fix doesn't apply). Thanks for any help you can offer!

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Xerox 6015NI Scan to Network doesn't do anything!

August 8, 2014, 12:20 am
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When I choose option Scan to ... "Computer(Network)", and press OK or the Green button, NOTHING happens. What gives?

Also the "Server(FTP)" option doesn't work, at all. Nothing happens!

 

I got all drivers installed and the device is succesfully connected to my open WLAN network.

This device is unbeliveably hard to use. It couldn't even search the network, I had to manually TYPE the name in. I will definitely choose another brand next time, thanks. This has cost us many working days, where as our old cheapo Brother printer was setup in matter of minutes.

 

Also there's no Finnish language at all, which makes this unusable device for the 1/3 of our staff.

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Re: Xerox 6015NI Scan to Network doesn't do anything!

August 8, 2014, 5:25 am
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Gmail Scanning Issues – WorkCentre 7120 - 7125

August 8, 2014, 6:29 am
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Several posts have been discussing the recent changes in the Gmail security parameters and the issues it is causing with their multi-function devices. We are hoping this information will get you scanning once again with an alternate method while the email issue is being researched.

 

This focuses on the WorkCentre7120 7125 product family in relation to the scan to email feature with Gmail in which the Xerox device produces different error and fault codes relating to communication.

 

Recent changes in Gmail security parameters have changed the authentication requirement which is causing the Multi-Function Printer to have authentication failures. Gmail has two open Authentication methods (OAuth and OAuth2).

 

To isolate the cause of your errors and confirm if the issue is the Gmail server authentication, please use this test which will take you through each of the steps. If the telnet test fails as outlined, then the options are to install scanning to a network folder or to a mailbox (folder).

 

These instructions are intended for an advanced user.

Perform a Telnet Test to Confirm the Cause of the Issue and Review Alternate Scanning Methods

 

The Gmail Scanning Issue document also includes step by step (all with screen shots) on other forms of scanning the device supports (essentially alternative methods).

 

The issue is now in Engineering and a possible resolution is being developed but supplied in the linked document above are alternate methods of scanning for customer use.

 

NOTE – This does not address or outline the use of any other ”free” email providers.

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Re: Xerox DocuMate 250

August 8, 2014, 7:13 am
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Hi Voongmc,
Thank you for using the Xerox forum.

 

I have looked for other solved cases of this error on the device without the flatbed top and the Connecting cable has been an issue in more than 1 instance.


I would suggest that you review the following solution and inspect the indicated cable very carefully. Additionally if a cable is suspect and can cause the symptom, then we can assume that there can be a communications type issue, especially since it passes the power on sequence. So I would not rule out a software reset if available but would leave that as a last resort.

 

Solution 2 - Verify the ADF cable is fully connected (scanners with a flatbed and automatic document feeder only)
Note: This step only applies to scanners with a flatbed and automatic document feeder (ADF).

The ADF cable is a short cable that connects the automatic document feeder to the body (flatbed) portion of the scanner. On new scanners, this cable may need to be disconnected and reconnected several times to make a proper connection.

  • Unscrew the two thumb screws on either side of the connector
  • Fully disconnect the cable
  • Reconnect the cable, making sure to push the cable all the way in
  • Tighten the thumb screws
  • If the connector is tight, you may need to repeat these steps a few times before the cable makes a full connection

If the cable is not the cause then the actual document feeding may be another cause so following the above I would perform whatever maintenance is somewhat related and can be found in this linked manual

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Re: Xerox DocuMate 250

August 8, 2014, 1:18 pm
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Thank you for your reply.  I have performed the maintenance suggested on the ADF (cleaning), replaced the cable and still have the same issue on both my Windows XP and Vista machines.  Any other suggestions would be much appreciated!

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Offline Xerox Phaser 3600 PCL 6 Printer - Help!

August 8, 2014, 2:03 pm
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Hi all,

 

Could I please request your help?

 

I have spent hours upon hours trying to figure something out in regard to my printer! My printer was working fine as usual one moment and for a while it has been 'offline' (according to Device and Printers > Xerox Phaser 3600 PS) and I cannot work out how to get it 'online'.

 

 

 

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Re: Xerox 6015NI Scan to Network doesn't do anything!

August 10, 2014, 1:29 am
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Thanks for the link, for some reason I never came across that information, although I looked at the manual.

Maybe the printer could've said "No Network Scan Address assigned"? Nope, it just did nothing, like it was a glitch.

 

I was able to get around that error, but after tackling 3 hours with 031-555, 031-529 and 031-521 errors hundreds of times and dealing with very unresponsive buttons(!), I returned the printer and came to conclusion that it is impossible to setup if you're not the actual software engineer that designed this device. I'm advanced computer user, I tried port forwarding, set all of the corresponding folders to 100% shared to Everyone, but without avail.

 

This and Xerox 7232 have been the only electronic devices in my entire life that I just haven't gotten to work. I now personally believe it's in the fault of poor user-design of this brand. This is only meant to be installed by fully trained professionals, not users.

This might very well be a Windows error too, but the solution should be clearly available in the support forums, manual or user interface of the device.

 

There's no indication of the default scanning folder, anywhere. I had to search for it. Address book editor doesn't recognize the device, although printer itself says that network status is "Good". This is not an working product, and shouldn't be sold as such.

 

Thanks for the help anyways, I got the another brand printer working with WLAN scanning for some reason, without any quirks, just with the install wizard. I wonder why... Maybe they aren't as secure, but I'm not afraid of that, atleast they work.

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Re: Workflow scanning issue on WC 5845/7530

August 10, 2014, 10:48 pm
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Hi, Flex!

 

Sry for not replying, I have been off for a while, though I cannot seem to see any problem with ur setup, even though it's rather small.

Maybe someone else do have tips on how to solve this

 

Best Regards

Kimzi


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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Re: Workflow scanning issue on WC 5845/7530

August 11, 2014, 6:39 am
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Hi FL3X,
Thank you for using the Xerox forum.

 

If the date/time are not setup on the printer correctly, the mismatch can cause no scanning.
Look for that setting on your printer and verify that it is correct.

 

I would suggest that you then look at the Xerox support page for 5845 review those solutions.

You can see many possible solutions and it would be good to know which were performed if the time setting is not your problem.

5845.JPG


If that does not resolve your issue you may consider contacting our specific product support experts at the following link:
Fast Track to the Expert

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Re: Offline Xerox Phaser 3600 PCL 6 Printer - Help!

August 11, 2014, 6:55 am
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Re: Gmail Scanning Issues – WorkCentre 7120 - 7125

August 11, 2014, 5:24 pm
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This problem is also affecting the Color 560 and D136 models. Both scan just fine with a "regular" Gmail account with lowered security set, but neither will work with Google Apps for Business. Just an FYI to Xerox.

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Scan multiple pages from glass into one file Phaser 3635

August 12, 2014, 4:37 am
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Hello

 

We have some bounded documents, that we cannot scan from document feeder. Only from glass. We need scan this documents into one file as a one pdf/tiff/whatever format.

 

Is there any chance to scan this type of documents from glass? I don't care, if these documents will be scanned into email, or into share via network scanning.

 

We have Phaser 3635MFP.

 

Thank you for support.

 

M.

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Re: SMB Scanning to an Isilon with the 41XX series

August 12, 2014, 8:20 am
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Did you ever figure out a solution to your issue?  We recently installed an Isilon and have had issues with certain models of Xerox printers scanning to it.  We have some 5150s that scan to it without issue but can not get any other Xerox models to scan to the Isilon.  We also get teh 027-529 errors.

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