I've tested this in our demoroom and it works with our Google Apps account, so this may be a (temporary?) solution. Still wainting to hear from the IT departments I've shared this with.
Security cannot be lowered on a Google Apps account.
I can find no official word from Google on this.
Our client have about 10 Xerox, all different model but configured the same way. We have an issue with the Xerox 5745, it doesn't save the SMTP server address, or DNS name at all. You enter the information and then once you've applied it and go back to check the settings it's all gone.
It did work up to last week and now it doesn't, rebooted the printer still the same issue. Nothing has changed other than this.
Hi NR_watts,
Thank you for using the Xerox forum.
I would suggest that you review the following solution.
Solutions for : Fault Code 22.310-04: Scan Job Fails with Error Message in Completed Job Queue: Job Deleted Due to System Image Error
If that does not resolve your issue you may consider using our "Contact an experienced service technician" program at the following link:Fast Track to the Expert
My workcentre 3220 can receive fax but cannot send. Only a blank sheet with a header(my fax #) is received. Any help will be appreciated. Thanks
Can anyone recommend transfer paper?
I'd like to make a few tshirts, using my Phaser 5000, for fun—and don't want to gum up the works.
Thanks for any paper suggestions, horror stories, etc.
-Eric
Hello guys,
Thanks for replay.
In our offices, Workcentre 7720 only works with smtp.gmail.com on port 465 and TLS/SSL. In the other hand, Workcentre 6605 since last 25th only works with smtp.googlemail.com (different IP) on 587 and STARTTLS. Both models uses same email account on Google Apps. Two step auth is not enabled.
I hope this helps those in need
Javi
I'm having an issue with scanning and e-mailing to a single e-mail address in the network address book. The user had been recently married and we changed her e-mail address to reflect the new last name. The changes propagated correctly to the network address book. However, e-mails sent to the new address never arrive. E-mails sent to any other address from the Xerox arrive without issue. She receives all other e-mail without issue. Manually entering the address as a recipient does not work either. This is happening on 4 different Xerox devices. Any ideas?
We have been experiencing the same issues with a couple of our Xerox devices. The Address Book and Favorites has seemingly disappeared. Our work around has been to simply reload the .CSV file every time this occurs (about once every couple of weeks). It is beginning to become quite a nuisance. If any better resolution can be found it would be much appreciated.
I need the scan utility. is there download I can get it from? I dont have the disc anymore.
Hello CincyDirt,
We still have the same problem, but not on all machines.
It's still not clear when this will be solved. In September Xerox comes to do the alt boot and install from scratch.
Mostly, we don't do the CSV upload, we just force a restart on the machine as a "solution".
Most of the machines here needs a reboot every week because they are jammed/locked or they don't print anymore because of a lock or the address book.
Please also let us know if you have found a solution.
Hi
Thank you for using the Xerox forum.
I would suggest that you review the following site
Phaser 8860MFP Support & Drivers
If that does not help you may consider contacting our specific product support experts at the following link:
Fast Track to the Expert
Hi
Thank you for using the Xerox forum.
I would suggest that you review the following:
The Xerox Support and Drivers site has suggested media and other references for each model.
If that does not help, you may consider contacting our specific product support experts at the following link:Fast Track to the Expert
Hi dean2988,
Thank you for using the Xerox forum.
Have you reviewed the following Xerox support solution?
How To Send a Fax
Have you ever been able to send successfully and did this coincide with any event like a power outage etc. ?
You may consider contacting our specific product support experts at the following link:Fast Track to the Expert
Hi VPL80,
Thank you for using the Xerox forum.
Since there are different paths for troubleshooting depending on the model it would be helpful to know which model machines are involved with the problem.
Hi Micha3615,
Thank you for using the Xerox forum.
I would suggest that you review the following solutions on our support site.
Solutions for : No Changes to Apply Message and Setting Will Not Apply in CentreWare Internet Services (CWIS)
Based on the second solution it seems there could also be a cause that requires contacting our specific product support experts at the following link: Fast Track to the Expert
Hi b00sted,
Thank you for using the Xerox forum.
I would suggest that you review the following solutions to see if the contents of those can help understand and resolve your issue:
If these do not help resolve your issue you may consider contacting our specific product support experts at the following link:Fast Track to the Expert
Hi TV,
Thank you for using the Xerox forum.
You may consider contacting our specific product support experts or reviewing other topics at one of the following links:
Hi CLTAYLOR,
Thank you for using the Xerox forum.
Network updates are not always evident so you may inquire with your IT department to ensure that nothing has changed.
If there were no changes, you may consider contacting our specific product support experts at the following link:Fast Track to the Expert
I would call Xerox and get a tech to upgrade your device. But there are caveats:
The newest firmware is a whole new version called "Connectkey 1.5" 072.010.104.14800
It is *highly* suggested that it is done as a "Forced Altboot, no data backup, no clone" which means an entire wipe, and set it back up manually as some settings just don't play well with the update. So the only thing that could be restored would be the address book, just export it, wait for the tech to finish, and then import it back onto the device. But everything else would be better if it was typed back in manually from a printed configuration sheet from before the reload.
I have seen reports of what you are seeing before, but not very often, typically it can be replicated if you very quickly scan to one location, and while that scan is running, quickly pick another and do another scan. What will happen is that even though you changed everything on the screen, it appears something in the back-end does not update quick enough and the repository does not change until *after* the scan goes through.
Any firmware this was seen on also showed an issue where if you pick a one-touch and select the "Clear-All" button you would see the scan defaults re-appear for a few seconds (Mostly only noticeable if you changed the default file name, you would see "Doc" briefly return.
(&(objectCategory=user)(objectClass=user)(!(MSExchHideFromAddressLists=TRUE)))
Odd you need to define this, by the sound of it, the string is to make a user not searchable. According to everything MS has to say on it, the attribute of True for this is to take an employee who is no longer in the system out, for instance, on Maternity leave. Then when they come back you set it to "False" and they are back in. Seems like it is not working server side. But I'm not an LDAP expert.
I made my suggestion using these sources, it is untested :
http://technet.microsoft.com/en-us/library/cc261947%28office.12%29.aspx
http://community.spiceworks.com/scripts/show/1802-hide-all-disabled-users-from-gal
http://community.office365.com/en-us/f/148/t/200682.aspx
Hope that helps
