thank you very much for your help! exactly, that was the problem. I have tried it and now it works fine! The scanner only works with the primary network and must match the connection used by the MFP.
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Re: Error HTTP connectivity when Scan via Wifi
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Paper jam but no paper is jammed
Have an error to clear paper jam in document feeder error 005-908.
There is no paper jammed in the document feeder, we have tried turning machine off a the power to reset and it hasn't fixed the issue.
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Re: Paper jam but no paper is jammed
Hi,
As per image below remove the black cover and check the DADF Registration Sensor.
Gabi
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Re: Save incoming faxes to Shared Folder on Versalink C405
is this due to a hardware or software limitation?
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Re: Save incoming faxes to Shared Folder on Versalink C405
Hi,
It looks like is a software limitation.
Gabi
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Re: Scan to network: SMB doesn't work for Win account with empty password
Hi Alexander,
I believe that this is less an issue of a problem being ignored and it has more to do with the fact that the equipment is working as designed. I searched the service documentation for one of Xerox's most recently released models (PrimeLink C9070) and there is a fault code (027-591) stating that a blank password is not allowed to be used for SMB scanning. If you have a service contract with an authorized Xerox entity there is a way to request a change to things that are working as designed. That is to contact the local servicing entity and ask them to submit a Software Feature Request/Feature Enhancement Request (SFR/FER) to Xerox. At the very least that should result in a response about why the software behavior will not be changed to accomodate this, if it is not accepted for future development.
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Re: Scan to Folder Processing Message remaining on display after successful scan
Hi RickHK,
It may require to update the firmware. I have a customer with the same issue and I'll check after updating the firmware if the issue is solved.
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Re: WorkCentre 3215 - Fax disabled.
I would like to know if someone has solve the issued with the fax feature disabled
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**bleep**=Wrong Technique Followed: No Access to CentreWare on USB Setup
What is the excuse for why we cannot use the CentreWare software when we choose to use the USB direct cable setup? You installed a lot of totally useless junkware on my system and did not install the most NEEDED software.
I have received a few excuses from the "technical support" as to why the CentreWare cannot be accessed for all purposes, as it should be. Even if CentreWare, the Webpage, cannot be used for all installations, EVERY option afforded there should be readily available on any version of the installation.
Why has Xerox chosen to force/manipulate people who chose the viable and afforded USB setup to face hard use of a decent device?
The "Xerox Print Experience" is so limited and week it is basically useless and should be deemed ready for rewrite.
Please get this lack of intuition addressed and the software "corrected" ASAP.
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Re: How I got scanning to email with gmail to work (2020)
Is there a way to have the mfp show a different "from" address when scanning through gmail. For instance I use myname@gmail.com to authenticate, but want the emails to show they are coming from noreply@businessname.com.
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Re: Save incoming faxes to Shared Folder on Versalink C405
Thank you!
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Re: Scanner not opening using scanner utility
Got same issue here. Latest firmware, Mac os 10.15.6. There is no twain source.
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Workflow Scanning Error
We have two Altalinks both scanning to a Dell San drive one works, the other doesn't.
The faulty device will scan to a Windows 2012 server ok but not the Dell san drive.
It gives a Repository login error on the destination test (they are both using the same passwords).
Running a Wireshark show this error on the faulty device
The working device shows successful negotiation.
We have tried all SMB's versions.
Any thoughts?
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Re: Workflow Scanning Error
Hello Reproman1984,
Please tell us the exact model (ie: C8045) of the AltaLink that does not work and the system software version that is on both machines. This sounds like it is most likely related to the system software version on the machine that isn't working but those links are different for different speeds of the machine. That is why we need to know which particular model of AltaLink you're having trouble with.
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Re: Workflow Scanning Error
Morning MRCAnalyst
It's an 8030 on version 103.001.010.14010.
I can't get access to the other working device which is an 8045, currently on older software.(will try and update the version once I get access)
However, both devices have been on the same software initially.
The faulty device has been altbooted to factory settings and had various software levels installed, and had an SBC fitted.
Thanks for your assistance on this it's very much appreciated.
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Map internal scan folder
I setup the copier to save scans internally (not to a network share or email).
1) How do I map that internal folder to the computers on the network for scan retrieval?
2) I noticed that the internal folder is set to (PRIVATE) do I need to set it to public? if so, how do I do that?
Thank you for any assistance with this issue.
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Intermittent 018-747 error when scanning to SMB share
Scan to network share using SMB. Network share located on Windows 2019 Server
Network path settings are definately correct. Users can scan to their folders 95% of the time
What is happening is sometimes a user will be scanning a multipage document (not huge, maybe 5 - 10 pages) and most of the pages will make it to the share, one or two pages will not. Error code 018-747 will be logged in the error history on the printer.
Error code 018-747 means "Unable to find the SMB server during SMB scan"
Digging in to SMB logs on the server shows no errors corresponding to the error time recorded in the printer. In the same logs I can see successful connection to the SMB share at that time. No error being recorded server side.
So it is like halfway through a job, the printer is all of a sudden deciding that the share it has been scanning to is no longer there, and then it is again.
I have tried changing network path from FQDN to IP address and issue persists. I don't want to have to go down the route of setting up an FTP server for this task.
Previous server was SBS2011 and did not have this issue. This has only been happening since moving to the 2019 server.
If anybody out there has any insight into this issue, it would be greatly appreciated. I have spent several hour on this and am fresh out of ideas on where to look further
Cheers
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Re: no puedo sacar copias ni escanear
Hello WCoronado.
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Xerox B1022/B1025.
Alternatively, you can visit our Contact Us page for other support options.
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Repeat Image option on Xerox 5755
Hello,
I recently have bought Xerox WorkCentre 5755 from a friend and completely satified form the machine and its output quality. The question I have is: Is there a way to get the Repeat Image option in Output Format>>Page Layout so that I can make multiple copies on a single page with one scan? In my machine I can only see two options in Page Layout which are "Off" and "Pages per Side". Kindly if there is a solution to my query than your help will be appreciated.
Thank You.
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Re: Workflow Scanning Error
Hi Reproman1984,
That software version is the latest that is available for the 8030. It sounds like what has been tried is in alignment with what we do in the Xerox channel (XBS) that I work for. I always ask people that send in escalations to start with an alt-boot, to the latest available version, using the files on the drive that tell the machine not to do an automatic settings recovery. Then we configure it without applying any clone files to see if the problem still occurs. If a network troubleshooting log from the Xerox or logs that can be collected from the file sharing device (if there are any) don't reveal anything then a log should be started with Xerox support for further investigation.
If you collect any information that seems to indicate what is causing the problem you can DM me. I think at this point I'll just be tossing ideas around with you based on experience and we can do that outside of the public forum.
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