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Android
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Switching from Android to iPhone
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Re: Error message DHCP server error 17-800
Hello Triple_M,
I searched the Knowledgebase and found THIS ARTICLE that may help you resolve that fault code.
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Re: Extra Slashes
Very late to the party here but i wanted to share my resolution to a similar issue.
domain\user would work for testing. but would add extra \ when the scanner was actually in use
if we use domain/user this works fine for testing and scanning.
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Re: Firmware xerox 7845 - 071.010.034.06000
Firmware xerox 7845 - 071.010.034.06000
Firmware xerox 7556 - 061.112.122.06508
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Re: Firmware xerox 7845 - 071.010.034.06000
xerox 7556 - 061.112.122.06508
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WorkCentre 6515 error 065-225, DYI Fix?
I've been getting this error on my Workcentre 6515 when trying to make double sided copies from the document feeder. The machine is just out of warranty.
As luck would have it, I have another one of these machines. This one with a scanner unit that broke some time ago (again, just out of warranty). At the time I replaced the machine because other than the breakdown I had been very happy with it (ease of use, print quality, paper handling, featues, noise level etc). So: I have spare parts!
The only question is: which part will I need to replace?
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How I got scanning to email with gmail to work (2020)
Here is how I got scanning to email via gmail to work. The existing instructions ( https://atyourservice.blogs.xerox.com/2019/09/10/gmail-and-your-xerox-multifunction-printer/ ) are sort of out of date, so this is what worked as of July 2020 ... I'm sure it will become obsolete as well eventually.
The two key differences from the instructions above are:
- Create "App password" for using gmail with two-factor authentication enabled
- Change "Primary network" to "WiFi" because I have the wifi module installed
Firstly, it doesn't really matter what your operating system is here. Indeed, I have multiple computers and devices with various operating systems and this works for all of them.
Secondly, I'm sure there are more sophisticated ways to do this, but I've got this Workcentre 6515DP MFC for a home office setup and I don't have an IT department and a server closet with a corporate mail server and LDAP and security badges and single-signon and all that jazz. This is simple and easy to use and my kids can scan things without any problems.
This is going through the free gmail mail server that you can use with any gmail account and works if you have two factor authentication set up (which you probably should).
Step 1:
Create an "App password" for the printer to access gmail server (this one key thing difference from the officially published instructions, which tell you to use "Less Secure Apps")
- go to myaccount.google.com
- click on the "Security" icon
- click on "App passwords"
- you will have to authenticate with your google password
- "Select the app and device you want to generate the app password for."
- Select App: "mail"
- Select Device: I picked "Windows Computer" and then "Other" from the drop-down list ... because selecting "Other" directly didn't work (weird bug in the webpage; I'm using Chrome?)
- and named it "HomePrinter"
- "Generate"
- This creates a 16-character password. Ignore the spaces, this is just to make the password more readable. You should note this down (and after you are finished with the setup, you should destroy that information "Mission Impossible" style ... o.k. maybe not, but the password is supposed to be used only for this app.)
Step 2:
Set up gmail itself for using the free SMTP service
- Log into gmail and click on the gear icon in the upper right of the page
- Click on "see all settings"
- Go to "Forwarding and POP/IMAP"
- Enable IMAP
- Enable POP Download
Step 3:
Set up the time and date / time server for the printer. This is needed because SMTP mail will reject things that are not the correct time (you are only allowed to be off by +/- 3 minutes I think).
- Go the web server (in my setup, the printer is on my wireless network and has an IP address of 192.168.1.32. To get to it, I put 192.168.1.32 in the address bar of my web browser)
- Log in as admin
- On my printer, the default password was the serial number of my printer -- ALL CAPS! Some places say the default password is 1.1.1.1, but that is not the case for my printer.
- Of course I've changed it to something I like better
- Click on "System" ... in my web browser I had to scroll to the bottom of the list on the left of the webpage
- Click on "Date and Time"
- Set up the date and time
- Optional: Edit SNTP time server and set to time.nist.gov
- Click on "Date and Time"
Step 4:
Set up the "Primary Network" and "DNS" It took some effort to figure out that I need to set primary network! This was the last thing that I finally got fixed before it started to work. This is probably different from the normal configuraiton because I have added the "WiFi" option. Also, I'm forcing the printer to use the simplest protocol -- IPV4, and also telling it exactly which DNS service to use. I haven't tested all other possible combinations, but this works and there is really no reason to use more complicated setups for me.
- Log in as admin (if you are not already logged in)
- Click on "Connectivity"
- Click on "WiFi"
- Click on "Common"
- Click on "Primary Network"
- Set to "WiFi"
- Then, click on "IP Mode" and select "IPV4"
- Then click on "OK"
- Click on "Primary Network"
- Clicko on "DNS"
- Turn OFF Use DHCP to assign address
- After turning this off, a few new options will show up ...
- Set "Primary Server" to your router location (mine is "192.168.1.1" -- this is very common)
- Set "Alternate Server" to 8.8.8.8
- 8.8.8.8 is the Google DNS service by the way; it should always exist.
- Click "OK"
- After turning this off, a few new options will show up ...
- Turn OFF Use DHCP to assign address
- Click "OK"
- Click on "Common"
- Click on "WiFi"
Step 5:
Set up the SMTP server to use the free gmail server.
- Log in as admin (if you haven't already)
- Click on "Connectivity"
- Click on SMTP
- Set "Device Email" to your email address (I set to "DONOTREPLY@gmail.com because I don't want anyone to reply to the printer!)
- Set "Server Address" to smtp.gmail.com
- Set "Outgoing SMTP Port Number" to 587
- Pick "STARTTLS (If Available)"
- Set SMTP Authentication to "SMTP AUTH"
- Set SMTP Auth Username to your gmail address (me@gmail.com)
- Set SMTP Auth Password to the "App password" from step 1
- Click o.k.
- Click on SMTP
Step 6:
How to use:
- Nice to have: add emails to address book; add address book people to favorites
- Go to the printer and click on "Scan To" (you can be "Guest"; log in not required ... there is a way to change this but I have a pretty open setup because I don't need the security)
- Pick "Favorites", "Contacts", or "Emails"
- Favorites & Contacts
- Pick from the list; no need to type in the email address
- Emails
- You can type in any email address
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Re: Error message DHCP server error 17-800
I turned off and unplugged the machine. The error message went away for about 2 minutes, but it came back. Also, I cannot enter any addresses into the scan portal. It says, "Address Book is Empty" and when I push the "Add" feature, it goes back to "Address Book is Empty". I never get the prompt to add an address. At this point, the only thing this "multifunction" machine will do is print.
If we cannot resolve the scan problem, and the IP address, I need to send it back.
Thank you.
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Re: WorkCentre 6515 error 065-225, DYI Fix?
Hi,
065-225 come from DADF (document feeder), so this part you need to change.
Gabi
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Re: "Recipient list has been cleared and job list has been deleted"
Hi There,
Yep, on current firmware and a working clone was applied.
So Xerox's support centre is really the only way to go? Been down that rabbit hole before, I'd rather not if I could avoid it.
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Error Code 005-909 Jam in Document Feeder
I am getting an Error Code 005-909 Jam in Document Feeder even though there is no paper jam. I have tried to remove all paper, reset the computer, reset the printer and turn off the printer. I cannot seem to turn off the error or clear the error.
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Re: Error Code 005-909 Jam in Document Feeder
Also, I want to add, now I cannot print nor scan. I am completely dead in the water. Please help.
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no puedo sacar copias ni escanear
impresora xerox multifunción Xerox® B1025 al momento que saco copia me aparece un mensaje recurso del sistema no esta disponible o esta ocupado y no me permite sacar copia.
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Re: scan to using sftp fails
Hi xerox@jasmith.com,
Thank you for using the Support Forum. On the server adjust the lines as seen below:
pi@Zdrive:~ $ ls -l /media/toshiba/Public/xerox
drwxrwxrwx 1 pi pi 248 Jul 27 13:33 xerox Why is this set to 248 and not 0?
Also the IP Address:Port: 192 168 2 30 22 Why the 22? Mkae sure you have peroids between the sets of numbers.
If this does not help please consider contacting your support centre for further assistance.
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Re: Scan to email deleting jobs
Hi DarkShadow04,
Thank you for using the Support Forum. please take a look at these articles on email scan error and see if any of the suggested solutions work for you. Please see Scan to Email job does completes but is not received or Failure to Transferring Job. If these do not help please consider contacting your support centre for further assistance.
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Re: How I got scanning to email with gmail to work (2020)
Hi Terry Omar,
Thank you for using the Support Forum. I appreciate you taking the time to provide this solution. I know it will help others with Gmail.
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Re: scan to using sftp fails
thanks for your reply.
in answer to the two points you made:
when I posted the ls -l directory listing, I edited it to exclude all the other directories so as to just show the target one, xerox. Somehow the editing messed up and the 0 was somehow replaced with 248. I've re-run the ls directory listing and can confirm that it is indeed 0.
Regarding the ip address with no spaces, this is how the ip address is entered using the Xerox Internet Services web interface of the printer to set up an Address. The 22 is the port number to be used.
So unfortunately, these two points don't help.
In conventional use of sftp services, when a connection to a server is made for the first time, an ssh signature is echanged between server and client. This step may be missing from the Address setup in the Xerox printer and perhaps this is the issue.
Thanks
Ian.
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Re: Cannot Finish Scan to PC Setup
I just spent 62 minutes on the phone with Xerox support; yes, I paid $25 because I'm out of warranty. They can't fix my problem because: I have a new W10 computer; WC6515 requires user names and W10 uses (or at least led me in setup to that) to use my live.com account as my user name. WC6515 cannot use email address, must be a user name; I don't have a W10 user name for my laptop. Now they said I have to have my local IP give me a user name before I can scan from the WC6515 to my laptop. What the heck? I have to contact my local Comcast office and ask them to set up an IP user name on my computer???
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Re: Cannot Finish Scan to PC Setup
I'm not sure why they would advise you to contact your ISP for a username. You can simply go into user management and create a user name yourself to use with the Xerox.
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