Hi,
The Scanner PWB is defective (960K68412) and you must to replace it.
Gabi
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Re: when copying black page on printout
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Scanner Jam
I am using the scanning function on the Versalink c405. One day it was fine, the next day the app is giving me an error message about a paper jam in the scanner. I cannot clear the error message. There is no jam on the scanner. Neither glass nor document feeder scanning are working. My warranty has expired because the machine was purchased 18 months ago. Any assistance is greatly appreciated.
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Re: Scanner Jam
Hi,
Can you provide a fault code from "Fault History"?
Gabi
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Re: File Repository Setup using variable for share name
Hi Will,
I am not sure on the steps for that process flow. I would recommend calling Support to speak with a product specialist. You can reach them at 1-800-821-2797. Please have your device serial number ready, they will need that to authenticate you.
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Re: No Scan after updating on Mac OS 10.14.6
Exactly same, with macOS 10.14.6 scanner (WC 6515) stopped responding, with another Mac running macOS 10.4.5 works fine.
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copying
When users use copying function it defaults to 25 copies. How do I change the default back to 1 copy?
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Re: Distinctive ringtone not working with fax line
Hello Silver,
I searched the Knowledgebase, and was not able to find any info on the distinctive ringtones. I would recommend contacting support however, it sounds like that is something you have already tried.
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Re: STARTTLS setting on WC6025
Hello hertz,
If you search this community for "o365" or "STARTTLS" you will find solutions that helped other users which may help you. Have you checked the Config page for the information you are looking for? To print that, HERE are the steps.
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Re: When I am pintering Test page,it displays''accounting,User ID and Account Type and Account ID';
Hi Percy,
Sounds like you need to disable Network Accounting. HERE are the steps to enable it, so follow these steps to access the Embedded Web Server and Disable Network Accounting.
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Re: Scanning to network share fails
Hi hakonf,
Thank you for using the Support Forum. Please make sure you have followed all the solutions listed for the fault code you are seeing. Also review the tips for resolving scan to SMB issues. If none of these steps help please consider contacting your support centre for further assistance.
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Re: paper not clear please help
Hi skydeal,
Please see response in your original post.
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Re: Xerox managed print services!!
Hi tonyripper12,
Thank you for using the Support Forum. Please take a look at the MPS program information. If you have additional questions you will find contact information on that webpage.
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Re: Xerox managed print services!!
nyone in the Xerox MPS program and if so how do you like it? Since every copier company is now an MSP....it seems reasonable that MSPs should resell copiers. We're https://birthdaywishes.onl/ already installing their meter reading software, drivers, setting up scanning, etc, https://myip.kim/
my issue got solved!!
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Scanning to shared folder
Hello all,
I have a Xerox C550 with built in Fiery. I am trying to set up the scanning to my laptop from the scanner. However, I am unable to do so at the moment.
On the printer itself, it has 5 locations that it can scan to (set up by the previous owners), but when I go into the CWIS, I cannot see them 5 locations anywhere.
As well as this, on one part (when I enter the IP address in the web browser and go to Scan Settings, it is asking for 'SMB Path', 'Username' and 'Password'. I have tried a few different combinations for the SMB Path (laptop IP address, computer name etc, but it keeps coming back with 'The SMB destination is not in the correct format'.
Can anyone help?
Thank you,
Prit
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Re: jams printing 1 to 2 sided copies when there are 3 originals
Can you provide a fault code from Fault History?
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Add a Xerox C8035 printer on a computer,print test page failed.
Hi,
I just add a Xerox C8035 printer on a computer,print test page failed.
I already add new user in Device User Database in Web server
Here are some pictures of Properties that I checked them ,they are the same with printer can print successfuly.
But print a test page,it displays failed.
Do I need to install the driver one more time ?
Best,
Percy
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How to add email address to adressbook after search in LDAP
Hi,
my client is using LDAP addressbook search when scanning to email but he wants to easily add LDAP searched email address to local addresbook on machine. How it can be done?
When you touch LDAP searched email address you only can remove it from to: field or change it to cc: or bcc:. There are no button to add to local addressbook.
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Xerox dont send scan by email
Hello!
Sometimes i got interesting error code in my printer.
He cant send me scanned documents by mail and writing the error code 016-764.
How i can fix it? What should i need to do?
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Re: copying
Hello Hambone1,
I searched our Knowledgebase for that device and found the steps to set the default copy settings HERE.
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016-764 Connections test works, scan to email does not
I am currently fighting with a Versalink B405DN
I'm not the IT guy at work, I'm just security but our position backfilled IT and so the employees keep coming to me to solve things. So far this one has been beyond me.
We found out the main cause of a scan to email issue was an email account password change, when that was corrected it started throwing 016-764 errors.
In connections with all the settings as they currently are, testing the connection comes back as working. Actually attempting to scan to email however gets the fault code every time and I am at a loss for what needs to be changed to fix it.
Google and youtube have both been extremely unhelpful
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