Hi johanaza,
On the link I provided select worldwide contacts and select Western Europe from the drop down list then in the field to the right that says Please Select click no the box and select France. It will show you the contact information for France.
I just set up and installed a Documate 3220 and connected it to my Windows 10 Pro system via the supplied USB cable. Both the native software and the PaperPort originally sees the scanner. Regardless of what type of scan I ask it to perform, it begins the scan and either just before or right after physically finishes scanning the document, I hear the scaner disconnect from the computer (the USB disconect tone sounds). A second later, it reconnects (the USB device connected sound plays). About 15 seconds later, either nothing happens and no PDF (or anything else) is produced, or an error message stated the computer can't communicate with the scanner appears (also, no output is produced).
I've tried various different profile settings in the software to no avail.
Any ideas?
Recent experience with a B7035: Kept getting 016-781 server connection error
using smtp.office365.com port 587. It would send once, then seemed to get blocked for 30 minutes.
I was at the point where I was ready to do a Wireshark trace....then a 2nd Level analyst saw that the device was set up (under connectivity) as "Dual Stack"...changed it to ipV4, and turned off ipV6...
This fixed the problem...
I have a Docuprint CM305df
When attempting to print double sided, the following occurs.
After selecting '2-sided' in the print dialouge box, the document attempts to print.
The printer prints the latter of the pages first on the paper, the printer then retracts the paper back into the printer (I presume to print the rear face of the page), but then the paper gets jammed in the printer before it can print the other face of the paper.
Its wierd because it has no problems printing the first face, but as soon as it feeds back in automatically it all jams up.
Sounds like an Anitvirus of Firewall issue, disable them and try again, or try Windows Safe Mode
Find the last roller the paper touches and clean it and verify it moves properly
Model: FujiXerox DocuPrint C3290 FS
Problem:
I cannot scan successfully with my fuji xerox printer/scanner device. Other people in the office can scan except me.
Printer Display Error:
Network Scan Error
Connection Timeout
Press OK
Status Error prompt in printer console using web:
status error:
016-781: Error occurred when connecting to server during file transfer.
Looking status error on google say's more about credentials error.
I compare directory from a working then try to copy but changed some credentials on me.
Using SMB
Any can help. Much appreciated.
Thank you.
016-781 is a connection error, not Authentication
My guess would be that your OS is different, or you are the only one to have disabled SMBv1 over the WannaCry thing
We don't have the FujiXerox devices in North America, so I can't see what the webpage shows or has available to setup scanning. So I will just list them
Server name or IP should be the IP of your PC
Port should be 445
Share Name is the folder name (case sensitive)
Nothing is in the Directory path at all
Login name will be how it is formatted in the share in brackets as shown here
Password is self evident.
Anything else will have to come down to Firewall and AV, which I can't help with remotely.
We have the xst log turned on in order to track how the scan was created. When everything goes correclty, we get a doc.xst as defined in the templates. When we get a blurry scan, we get a scan.xst. The scan.xst shows a scan of 72dpi. Of cource, its going to be blurry.
Nowhere in any template or default is 72dpi set. Everything is set to 300dpi.
any ideas on where i look to solve this?
It's a timing issue.
Go to the printer and select Workflow scanning, then watch the screen, about a second or 2 after it loads some things will change. If you initiate a scan before the screen changes, you will get some bad settings that are clearly not what the selected template has programmed, mostly because it hasn't found them yet.
This should not be a thing, but it is, it can be helped by updating to newer firmwares, but not eliminated, to eliminate it, make a selection, take 2 deep breaths and scan.
Hi Joe,
Thank you for the reply.
OS Windows 10 x64 and workgroup. Not connected to a domain.
Where the same shared folder and security settings. I attach 2 screenshot from web browse. I use port 139.
Entry for Server Path with or without the entry still cannot scan.
Good morning Team,
I am facing a problem when I try to scan to PC.
proccessing took long time then a massege shown states : ( scan time out error...job is cancelled.)
please advise.
it was ok before, just now this problem happened.
Hi
I want my users to be able to scan to their Home drive, is that possible to do with LDAP? so they can find their domain login and only enter the password?
Did you even read my post? If I state the following in my post (and I did):
Server name or IP should be the IP of your PC
Port should be 445
Share Name is the folder name (case sensitive)
Nothing is in the Directory path at all
Login name will be how it is formatted in the share in brackets as shown here (see pic I posted)
Why would you come back to show a screenshot showing that you chose to use
The hostname instead of the IP
Port 139
And then went ahead and put something in the path, not only that, but irrelevant data you already put in the Server address and the Share name fields
They would need to login with their username as well as password, not just the password.
To configure the Scan to Home feature:
restart the printer and try again, if still failing, provide something to work with since you completely neglected to mention anything relevant here.
Operating system?
SMB or FTP?
What printer?
You have to provide something to go on
Copying sets of documents with auto on and all documents are letter size. Legal size paper will be pulled randomly for one of the sets. No apparent reason. Xerox suggested sensors in paper feed tray were being triggered somehow, so we were cognizant of the sensors and careful. Still happens. This has happened consistently with this 7970i copier although it hasn't happened at all on our other two 7970i copiers. All set up with same clone file. We've confirmed the paper sizes in the trays. Any suggestions on what we should look at next?
Upgrade the firmware and hope, because if that doesn't resolve it an Altboot will be necessary as it would appear a clone file was used across similar devices at different firmware levels, and if that is the case an Altboot is the only way to fix it (Complete loss of settings)
