Hi Joe,
it seems the problem comes with the current Firmware 68.10.91 !!
Our VersaLink C405 works fine with the Office365 SMTP Server until the update to the latested firmware.
So we need a fix or i have to make a downgrade if this is possible.
Kind Regards
Andreas
My 3210 has suddenly starting printing 1cm thick black bands while printing. This is occuring from all prining i.e. scans, direct prints and test printing. What is the cause and can it be fixed?
A fix would be yet another spar, which I cannot do here on the forum (I'm not officially here, I just try to keep my skills sharp and find out issues before I have to handle them at my *real* job which is 2nd level support) So you would need to call it in.
A downgrade can be done, but unlike the Connectkey family, Versalink can't just downgrade, you lose settings, and after looking up the method to do so in the service manual, there is just no way I can post it here on the forum without risking more than I'm willing. Sorry. Tech would be needed it seems.
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I looked at the release notes for the 2 versions, and it is indeed true, fixes from the older are not in the newer. Which is something that has happened previously, and I will now explain why it happens occasionally.
There are 2 types of release, these are
While some say Spar means Beta, it is absolutely not that, how it works is this.
A General release is tested quite thoroughly for stability, it is tested for months and everything is thrown at it, but that in no way means they test every feature itself, Say they test making a Booklet, they may test that it can make when on Tabloid, but they may not test it for every paper size, and every single submission method etc etc. It is stability testing, as in "Did it crash or print the book?". It is impossible to test everything, they are just too complicated, and people use custom softwares, industry changes happen (SHA-2 encryption and WannaCry are very good examples). So BUGS absolutely can happen, so they make a patch to fix the bug, then when the patch works, they incorporate it into the firmware itself, which is the SPAR release
The Spar release is the General release with the patch added. So, to use the SHA-2 example, all the SMTP servers were upgraded about 2 years ago to use SHA-2, but almost all our printers used and supported just SHA-1, so when the rollover happened, the printers all just stopped, and most of them would display the Generic " I have no idea what the server just said to my login name attempt, but it sure wasn't a language I know, and it won't let me try my password" code (017-714). So Xerox created a patch, tested it worked, rolled it into the firmware, tested that it still worked for email, but did not necessarily make sure that printing a booklet would still work the same, because they never touched the print engine, they don't need to, It isn't impossible that the book code got pooched, but it sure isn't likely either.
So General can gets months of testing, and spars can get hours/weeks, because they just test what has been changed.
And that introduces the problem here, while the General release was in testing, new fixes were still being added to the Launch/General release, and due to the testing taking less time for the spar, the new General release missed a patch or two that is in the spar, because technically, the spar is newer code than the General releases code that came after it, but the release date was earlier for the newer release (spar)
And that is my long winded, hopefully understandable explanation as to how you got new/old release.
Hello Xerox? You there?
1. I create an user account with SMB scan. Create a file prefix like "image". Select JPG format and scan to smb folder. Then i open SMB-folder ind find sub-folder like "image.XSM". Next scan created sub-folder "image000.XSM"....Why? I don't like this!
Anything done as a single page file format creates a folder to put it in, not sure why, and the Samsung controller has no way around that.
- No good, but OK
2. Why i can't to use cyrillic fonts in CMB-path?
You would likely need to ask in a Country where they would be used, this is an English only forum based in North America. I would expect it to fail immediately on anything I could test on since the firmware would not be Russian and could not be expected to understand the letters.
- Huh....
3. Then i create user_account and select them, i make scan. How i can select another user_account for another scan? In a scan dialogue i can see only "add recipient..." & previous user_account...
I don't quite understand this question, I would think you just pick another Scan to entry from the address book, because as far as I know, the device can't do scan to home (I may be wrong) so there would be no difference in where the scan goes due to the person who was logged in to the copier itself.
- My solution: Properties - Services - ScanTo... - Security - Clear Recipient List After Job Completes? "YES". Thats all... Then you finish scan-work with first user, you will select a new user from favorites or addresbook
Thnx Joe!
Hi,
trying to setup scan to home on a B405. In the old Xerox WorkCentre, we had the option of no LDAP query or LDAP query under Scantohome-->general. If you selected no LDAP query you could define a custom network path for the user appended by their account name.
On this B405 by default the Scan To is going to the home attribute of their AD account, which is a path we use for something else. How do I set a custom home destination path in this new web interface? I see no place to do this.
Thank you,
It isn't there. The option you want is available on Xerox Connectkey and AltaLink family printers, but not on anything FujiXerox/VersaLink family.
VersaLink also can't do Workflow scanning via a repository, if it did, you could simply have the Scan to Home location set as a repository, with template pointing to the user folder via their login.
The front of the DADF on a new Alta Link 8035 doesn't close completely. I know there was a latch inovator kit on the WC7845s. Wondering if there will be the same for this.
Although when I used the latch bracket on a WC7845 it worked so poorly I had to go ahead and replace the door anyway.
There are no directions for creating an address book on a workcentre 3215. Please, can someone help. I've tried calling in for help and looking on internet too but no help. I know how to scan and scan an email but can not figure out how to save most used email addresses to the printer. Is there a way to transerfer addresses from computer to a printer address book?
Thanks, Carol
Xerox support couldn't tell you to push Email > Address book and then scroll down to New & Edit?
Or you can do the same in CWIS (printers built in web page) by selecting Address Book > Add
The User guide that came with the printer has a whole chapter on the Address book (Chapter 9, page 183 is the start), If it got thrown out, it is freely available on Xerox.com here
It's also the first thing in the Online support assistant if you type address and hit enter
Gary Rote
X27971
gary.rote@xerox.com
AltaLink B8000 and C8000 series Edoc's
I recently finished training on these products and I'm having a difficult time finding a regular edoc to download for each of them.
I located a .pdf version for the B8000 series in GSN and I've downloaded it to use for down, but I want the normal EDOC for both products so that they will update thru the BUS.
I have looked everywhere I can think of in GSN and even searched in MAPS.
These do not download from the training module, although it says they can be ordered.
Help!!!
Hello,
I've been trying to find a solution for 2 days now, and I tought someone can help me with setting up the network scanner.
My company bought a new laptop with Windows 10.
I installed succesfully the printer via network.
I tried to get it work the Network Scanner program, but it does not find the scanner on the network.
I treied the followings:
- downloaded and installed Network Scan program
- added firewall exeption for Network Scan program
- downloaded the scan driver, extracted the zip file
- add new device in Windows 10, and browsed to the extracted folder - > NO LUCK WITH THIS METHOD
- downloaded printer and scanner driver for Windows 7, and installed it succesfully - > STILL NOT FIOUND THE SCANNER ON THE NETWORK
On the local metwork there are 5 other laptops with Windows 7 that are scanning fine vith Network Scan program.
I treid to ping the printer from Win10 laptop and there is a connection, printing is working fine.
What should I try to get it working.
Regards
Arnold
Hello
I have a problem with scanning on my netbook (Windows 10). In shared folder I get doc.lck instead of PDF. Does anyone know why?
Thank you!
hi
i think you need to update your firmware
here is the latest one
http://www.support.xerox.com/support/workcentre-7545-7556/file-download/enca.html?contentId=122721
Where in the directions for scan does your setup differ from the following:
Configure the Network Scan Program Defaults
Hi htrd,
Thank you for using the Support Forum. Please see the solution for changing the fax speed. I do not have the NVM values. A technician may be able to help you with those. Please consider contacting your support centre for further assistance.
Hi swelstead,
Thank you for using the Support Forum. Please try cleaning the drum and clean the inside of the machine. If the problem continues please consider contacting your support centre for further assistance.
Hi JDPower,
Thank you for using the Support Forum. This is a new machine and should be under warranty. I would suggest you contact the sales agent or dealer that you purchased he machine from and see if you can have it replaced. Please consider contacting your support centre for further assistance.
Thanks for the detailed instructions, but I stuck at the beginning.
The Network Scan program does not find the network scanner.
I can ping the scanner without any problem, I can print, but Network Scan does not find it.
I disabled firewall and antivirus too, but no luck.
I have VmWare installed before I installed Workcenter, if it means something.
This article Microsoft Offers More Advice on Disabling Windows SMB 1 on May 18, 2017 at https://redmondmag.com/articles/2017/05/18/more-advice-on-disabling-windows-smb-1.aspx contains Microsoft advice that SMB-1 be disabled as it has been used in ransomware outbreaks.
In the article it notes the adverse impact on scanning to network share folders -
According to Pyle, the only reasons to continue to use SMB 1 include:
I had been scanning to a share folder successfully for 2-3 years.
After installing a Windows 10 update last week, I now consistently get "031-530 SMB path error" when trying to scan from my Fuji Xerox DocuPrint M255 multifunction printer.
Scanning initiated from a twain driver on my PC is still working.
