Thanks for the reply Joe.
There is nothing at all unique about these two users which is what made it an odd scenaro. Wireshark was tp be my next step after reaching out here.
Thanks,
Mike
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Re: XC560 Scan to email does not work for two users in my organization....
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Re: Phaser 3635 Network Scan Not Working
Hello All,
I appear to be having some difficulty as well, however my "Scan to File confirmation report" shows failed next to Destination 1 under the Job Status. Mac OS 10.11.6. I've attached a screenshot of the issue and would be happy to provide more if needed. This used to work just fine. Permissions are for read & write since I'm the admin and it's my personal computer.
IP: 192.168.1.234
Subnet: 255.255.255.0
Gatetway: 192.168.1.254
Addressing: DHCP
DNS Server: 192.168.1.254
Ststem version: 20.103.05.000
What have I overlooked?
Thanks in advance!
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Re: Phaser 3635 Network Scan Not Working
Have you changed your username or password on the MAC? In the web interface for the Phaser try re-entering them just in case on the scan to location. Also in the web interface for the Phaser - make sure your host name and network share name are correct.
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Re: Phaser 3635 Network Scan Not Working
Unername and password on the MAC are unchanged. Since I've chosen to go the IP route, I've left the "host name" field empty. Should these fields be completed eventhough I've selected the IP bullet?
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Xerox 6515 - Scan to Email (Gmail) not working. 016-772): DNS server un-sets up in SMTP
Hi I recently bought a Xerox 6515 and am struggling to get the WorkCentre to use the Scan To Email feature. I keep receiving a '(016-772): DNS server un-sets up in SMTP' error.
The unit is connected to the Network via WiFi only.
I have recently updated the Firmware although the feature hasnt worked before.
I've been reading the forums and google and have looked at google for their SMTP information and have the following setup:
--------------------------------------------------------------------
Email Submission: Yes
Email Notification: No
SMTP Server: smtp.gmail.com
Outgoing SMTP port number: 587
Connection Security: STARTTLS
SMTP Authentication: myaddress@gmail.com
SMTP Auth username: myusername
SMTP Password: xxxxxxxxxxx
Validation Type: On device
--------------------------------------------------------------------
Is there another setting or something I need to set in Connectivity > DNS? If so what is it? The unit is just setup for Home use behind a VirginMedia Network.
Thanks
Tish
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Re: Xerox 6515 - Scan to Email (Gmail) not working. 016-772): DNS server un-sets up in SMTP
Please note Ive also enabled 'Less Secure Apps' on Google.
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Re: Xerox 6515 - Scan to Email (Gmail) not working. 016-772): DNS server un-sets up in SMTP
Yes, the issue is DNS and yes it is in the Connectivity section.
Make the Primary DNS match your router / gateway.
Make the secondary be something external, like 8.8.8.8
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Re: Phaser 3635 Network Scan Not Working
As shown in your screenshot, there is no hostname field when you use via IP.
But the port 139 should be 445, I all but certain Apple stopped supporting 139 (Netbios)
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WorkCentre 3335 Scan to SMB without creation an file folder
Have nice day!
Have a some questions:
1. I create an user account with SMB scan. Create a file prefix like "image". Select JPG format and scan to smb folder. Then i open SMB-folder ind find sub-folder like "image.XSM". Next scan created sub-folder "image000.XSM"....Why? I don't like this!
2. Why i can't to use cyrillic fonts in CMB-path?
3. Then i create user_account and select them, i make scan. How i can select another user_account for another scan? In a scan dialogue i can see only "add recipient..." & previous user_account...
Tnx and sorry for my english
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Re: Phaser 3635 Network Scan Not Working
Thank you kindly for the reply. I've changed the port to 445 and saved the changes. Waited a couple of minutes, then tried a scan to file and got the same error. Destinaiton 1: Satus........Failed. Still stuck
Tried again and the message on the printer LCD screen said "job failed because filename is invalid". Not sure what this means or where I can look to find it.
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Re: Phaser 3635 Network Scan Not Working
It isn't exactly a cryptic message, it literally states your file name is invalid, so change the file name.
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Re: WorkCentre 3335 Scan to SMB without creation an file folder
1. I create an user account with SMB scan. Create a file prefix like "image". Select JPG format and scan to smb folder. Then i open SMB-folder ind find sub-folder like "image.XSM". Next scan created sub-folder "image000.XSM"....Why? I don't like this!
Anything done as a single page file format creates a folder to put it in, not sure why, and the Samsung controller has no way around that.
2. Why i can't to use cyrillic fonts in CMB-path?
You would likely need to ask in a Country where they would be used, this is an English only forum based in North America. I would expect it to fail immediately on anything I could test on since the firmware would not be Russian and could not be expected to understand the letters.
3. Then i create user_account and select them, i make scan. How i can select another user_account for another scan? In a scan dialogue i can see only "add recipient..." & previous user_account...
I don't quite understand this question, I would think you just pick another Scan to entry from the address book, because as far as I know, the device can't do scan to home (I may be wrong) so there would be no difference in where the scan goes due to the person who was logged in to the copier itself.
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Re: Phaser 3635 Network Scan Not Working
ok...what do I change it to?
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Re: WC 6505 - SMB Login Error - Error 031-522
I am having a similiar issue but a little different. Here is my configuration. I have a HP Laptop and a Xerox 6505DN. I am NOT connected to a network or anything else for that matter.
I have connceted the Xerox 6505 printer via IPV4 to the laptop. Laptop is 192.168.1.40 and the printer is 192.168.1.80. I am NOT running any type of domain.
My issue is this. I cannot scan from the Xerox. I get the dreaded SMB Login Error Error 031-522. I have created a folder at C:\scans and given permissions to all the people who have accounts on this one machine.
On the Xerox, i have created an entry in the Computer Server address book,
Name: XXXX
Server Type : SMB
Host address of 192.168.1.20
Port #: 445
Login name: as it appeared in the shared permissions list
login password: THIS MIGHT BE MY ISSUE. I AM CONFUSED ON WHAT TO PUT HERE. THE PASSWORD FOR THE USER LOGIN NAME ON THE PC, A NEW PASSWORD OR THE PIN OF THE CONTROL PANEL OF THE PRINTER?
Name of shared directory: Scans
Subdirectory: C:\scans
Any all help would be greatly appreciated!!!!!!!!!!!!
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Re: WC 6505 - SMB Login Error - Error 031-522
Password is to the account that is used for the login name, Password cannot be blank, if that account doesn't have a password yo uneed to create an account that does.
There cannot be a subdirectory of c:/scans, that is a full path and can only exist locally on a PC, not as network storage, just delete the entire line, the Scans above that covers the folder.
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Re: WC 6505 - SMB Login Error - Error 031-522
Alright, i made the password the password the same as the one that i log on to the PC. I removed C:\Scans. I am still getting the 031-522 error and sometimes the error 031-547.
Should i change the SMB protocol setup to have the smae workgroup as the PC is on?
Other wise i am stuck again.
Appreciate the help.
Thank you
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Re: Xerox workcentre 6505 says Load tray 1 when tray 1 is full
I had this same issue. Xerox support will ultimately suggest you hire a service technician to fix the issue.
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Re: Office 365 with Versalink
Joe,
I've been having this same issue on my Versalink C405 on newest firmware version. Are you using a connector in O365?
The most recent errors I've got were: 027-779, 027-778, 016-781
I've been having this same issue on my Versalink C405 on newest firmware version. Are you using a connector in O365?
The most recent errors I've got were: 027-779, 027-778, 016-781
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Re: Office 365 with Versalink
Sorry, I'm not much for SMTP servers, I thought running a Connecter would be essentially running a relay server, which I very much am not doing since I used SMTP.office365.com. So my answer there is either No or I don't know.
Newest firmware is nearly useless as a term, there is the newest available on Xerox.com, the newest available within the printer when you check for upddates and the newest spar version, and all 3 are and can be different. Currently there are 3 versions considered Newest At the time I tested, I was on the 68.10.71 PL1-R1 release
027-779, = Invalid SMTP auth (Usually means you picked the wrong option at the bottom [device vs network])
027-778, = Incorrect SMTP auth (it's a login failure)
016-781= Absolutely no connection and should only be seen in cases where you used an IP address, not a hostname like I did.
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Fax NVM ids
Hi , would anyone happen to know the NVM line id's and value options for the baud rate and ecm settings on a WorkCentre 7845?
thx
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