Please change SMTP Server settings in Xerox WorkCentre 7120 after finish SMTP relay server installation:
1. SMTP Server IP Address/ Host Name & Port: IP of SMTP relay server and Port: 25
2. Login Credentials for the WorkCentre to access the SMTP Server to send automated e-mails: None
Hi Cheryl,
I am also getting the following error -
completed with an Error (018-747): Server not found in SMB
My Printer Model no is DocuCentre-V C5576
Please advise me
Regards
EJ
Hi EJ,
Thank you for using the Support Forum. Please take a look at the solutions for the fault code you are getting. If these solutions do not help please consider contacting your support centre for further assistance.
The code indicates no connection to an SMB service at the IP address it is scanning to (Or host name)
So, check the scanning setup and confirm the IP/Hostname is still valid for the device the scan is going to.
Assuming Windows, click the start menu and in the search field type \\192.168.1.100 <replace with your scan to IP>
You should get a window showing all folders available for scan to PC (If you are prompted to login, make sure you use whatever the login is set to for the printer). Verify that whatever share is setup in the printer is visible at this point, if it is not, you have your problem found.
It could also be the port is wrong, generically speaking , SMB is done on port 139 up to Windows Vista, and then it is 445 for Windows 7 and up.
Dear Joe.
Thank you for your answer, it helped.
Profiles for scanning are created now.
New problem we face now is: punctuation marks in Slovak language.
Xerox allowed us to create such profiles, but is unable to read them and upload to device display. Device is trying to upload new profiles, but stays frozen.
The profiles with Slovak grammar are unable to delete so we was forced to disable "Workflow scanning" module to keep the machine running.
Can you advice how to delete single or all profiles?
Thank you in advance.
Paul.
Dear Joe.
Thank you for your solution, it helped as well as Fabio´s.
Scanning profiles are created now.
We face next problem now. After profiles creation with Slovak punctuation marks, device is unable to update scanning profiles and stays frozen.
To get Xerox device back to work we had to deactivate "Workflow scanning" module.
Please can you help how to delete single or all scanning profiles? I would like to mention that standard funcion "Delete" doesn´t work. It behave that profile is deleted, but is not. Profiles with punctuation marks stays undelete.
Any help?
Thanks in advance, Paul.
PS: Can you see attached pictures? I can see them only when I am logged in.
yes, you corrupted the machine :( , its indeed a bug in an earlier firrmware
best way is to altboot the machine with the disable_data_backup flag
xerox can help you witth that
that makes some kind of factory default of the machine
what you can do is clone the machine first, but no scanning templates offcourse, after altboot , restore the clone file
can you maybe make a clone from a working machine? and restore it to the non working machine?
best practice is to make clone files and restore it to machines with the same firmware level
Good Morning, sorry for my bad english...
In my office i use a Xerox WC 7228 witch my PC with Windows 10.
I tried to set up the printer to scan in a folden on my PC, but not working.
There is a step by step guide to successfully configure the Xerox? I try several times but I can't get it started.
Thank so much
Before going through the altboot method I would suggest updating to the latest firmware to see if it just automagically resolves it without data loss and having to call in a tech.
After the update, Clone it ,if you still can't move on, do an erase customer data , restore via clone like stated by Fabio (Not the scanning stuff obviously)
If you still can't move on, the Altboot, no data backup, no clone method would be required. If you get to that point , send me a PM referencing this post.
Put folder on root of C:\ drive, right-click and choose Properties
Select Sharing > Share and add the user account the printer will be using and change the dropdown for that account to Read/Write
Click Share > Done
Now select Advanced Sharing > Permissions > Add and add the same account as above,< highlight the user and take note of the username format within the brackets, that is exactly how the login name will be entered in the printers scan setup>,then check the box for Full Control > Apply > OK > OK > Close
Then, to set up a template on the printer go to CWIS > Scan > Create New Template and fill it in
Things to note:
If the username in use does not have a password, I highly suggest making an account that does on the PC, Windows is fine when you don't have a password, but it is not typically fine when you are running a modified Linux (The printer) and accessing the Windows PC across a LAN connection as opposed to physically.
If you don't know your PC's IP address, click on the start menu and type cmd and hit enter
In the new window type ipconfig and hit the enter key.
you need the ipv4 address in amongst all the shown data.
The last firmware for this machine was released in 2008, it is likely that it can't in fact scan to Windows 10 as it very likely cannot do SMBv3. If that is the case, after all above is completed, you would need to change Windows 10 to work with SMBv1
I don't have a 7228 on hand, so the screenshots here have all the right info, though they may be slightly shifted in placement.
I have 2 WC 3655s, just one of them is presenting problems with scan to email option. I think that I already tried everything to solved it, but it keep showing the error message "Invalid Hostname" For example:
What could be the problem? Network Card or something from hardware??? Is the software from device corrupted?
Complete Error Message: "Job error. No message is sent. Network configuration error device (invalid host name). Contact your System Administrator."
Thanks to both of you, Fabio & Joe.
First we will update the firmware than if needed, factory reset.
I will inform you how we proceeded this issue.
BR, Paul.
I have a workcentre 7845. During workflow scanning, using different sized originals, 2 to 2 sided, it will sometimes delete the job and in the job log under details it says job deleted due to system image error. Does anybody know why it is doing this or what a fix would be?
Thanks.
Sounds more like a DNS failure than an SMTP issue.
Check the date and time as well as the DNS setup, it is almost certainly in those 2 places you will find the problem.
The message usually implies it ran out of memory, but that would typically be scanning to a mailbox, it shouldn't happen on Scan to Network (SMB or FTP).
First step would be to update it to the latest firmware here. Once completed, wait for it to happen again, if it does, come back here and update the post with:
1. How many pages was the job
2. Is OCR enabled
3. Firmware version
4. SMB/FTP/Email or Mailbox
5. Have you run the Secure Disk Image Overwrite
Thanks for the response. I will update the firmware and we will go from there. I will keep you posted.
Hi - I can figure out how to copy a book so that the book can be spread out on the glass and each page copied on a seperate piece of paper. I would like to do this only with scan, so that each page of the book is scanned to it's own page in a pdf file. Is this possible?
Thanks!
Lynnette
