Re: Copying - getting wrong paper size from different tray
Thanks for your help. I folloed your instructions to move tray 4 out and close, but it still said A4. After playing the tray guides for awhile I found that the back plate is broken. The back plate...
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Re: Scan to USB/Email
I don't believe there was ever an option to specify pages, it was and still is an option in email to split by size only, not pages. It exists only in email since that is the only one restricted by size
View Article"Not able to save document" after scanning
I am able to scan on the C75 and it creates the file. When I connect through the C75's IP address, I can see the document in the Docs tab. However, when I click on the filename, it now says Preview Not...
View ArticleRe: "Not able to save document" after scanning
I should add that we also have a Xerox 700 on which we also scan documents. We are having no problems downloading when we log onto its IP address.
View ArticleB405: Annoying prompt windows after copying
When copying from the document glass, is there any possibility to avoid the annoying windows "done / add page / cancel job" after each copy? If not, please consider this change for the next firmware...
View ArticleRe: xerox 3225 scanning to pc problem
Hi isth,Thank you for using the Support Forum. Please take a look at the solution for setting up scan and make sure the file format setting has been setup properly. If this does not fix the issue...
View ArticleRe: FAX and AUDIT LOG
Hello duggan59.If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: AltaLink C8055. Alternatively, you can visit our Contact Us page for other...
View ArticleRe: Trouble using SIP to fax with the Fax Over IP enablement kit.
Hi MRCAnalyst,Thank you for using the Support Forum. Please make sure you have followed all the instructions for setting up the fax over IP. If the issue continues after following all the solutions...
View ArticleGetting a vertical white strip during scanning with 3325
HiWhen using top loader or not, we get a large white strip (roughly 80 mm) on scanning file, and obviously also if printed. http://prntscr.com/kek99yscanning issue examplewhat should we clean or change...
View Articlepower on configurations lose
dear all, i have a WC 7556 machine, one it went to power off and on again due to electricity problems in went into non customer mode, i hade to go into the nvm 616-014 and use the value of 4 , it...
View ArticleRe: Getting a vertical white strip during scanning with 3325
Hi,Your issue is from scanner assembly (part no. 090N00176), or cheaper from Contact Image Sensor assembly (part of the scanner, part no, 130N01679). You can try to disassembling the scanner (if you...
View ArticleRe: power on configurations lose
Hi,The battery (it is yellow and rectangulat) from SBC board (that one where the network cable is connected) is drained and must be replace.Good luck!Gabi
View ArticleRe: power on configurations lose
thanks for your answer, do you have a link to a video shows how to replace the required battery?
View ArticleRe: power on configurations lose
I dont have a video, but is simple to remove the board. Just loosen the 2 thumscrews (upper and lower), one thumbscrew at the handle and pull out the board.
View ArticleRe: FAX and AUDIT LOG
Thank You, Cheryl. I read thru the info you gave me on here and also sent a copy to our XEROX Maintenance folks. The Maintenance folks sent me "definitions" page to decipher the AUDIT Log. I am still...
View ArticleRe: 6204 Wide format scan service & Windows firewall
Try:netsh advfirewall set global StatefulFTP disableSeems to be dependant on FTP traffic.
View ArticleRe: B405: Annoying prompt windows after copying
As for now there is no way around it, it has been reported as the annoyance it is, hopefully it will get fixed in the future.
View ArticleRe: "Not able to save document" after scanning
Sadly this is what happens when the mailbox corrupts.You could try getting the jobs via the software (Fiery Remote Scan) instead of the webpage, but it is probably a lost cause.Assuming nothing...
View ArticleBuild A Job to Create Sets
I have a need to create sets on our D136 as this kind of task comes up often. Using the build-a-job feature when copying, how can I tell the software to put a separator after a certain number of...
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