Hi Slandy01,
Thank you for using the Xerox forum.
Are you plugging into an analog or digital/VOIP line? Digital VOIP lines can cause strange issues.
Has this ever worked?
There is a setup document to check your settings at the following link:
How To Modify the Fax Setup Settings
http://www.support.xerox.com/support/WC3210_WC3220/support/en_US.html?objGUID=3209