Hi pintree,
Thank you for using the Xerox forum.
You mentioned that you had MS Word 2010. In that program you can save the document as .pdf
and following that you may be able to fax that pdf.
There are also many solutions to different situations on the following link if you search for "fax"
http://www.support.xerox.com/support/workcentre-3210-3220/support/enus.html
If that does not resolve your issue you may consider our Contact an experienced service technician at the following link: Fast Track to the Expert