>When copying an 8.5 x 11 documents using the top feeder, the document comes out half printed on paper
I'm a bit at a loss, if the paper was not feeding in the beginning, there should not have been any output.
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I got it to work somehow, when I pushed the start button, the feeder started the run to get the paper, so I pushed as it was feeding. The copy came out perfect. I tried 3 times this way and it worked.
This this a workaround and I cannot ask users to do it everytime
The feed roller in the Document feeder is a Customer replaceable unit, just call supplies for a feed roller (part # is 113R718) and replace it.