Hi Joe,
I checked the glass and everything is in order.
I got it to work somehow, when I pushed the start button, the feeder started the run to get the paper, so I pushed as it was feeding. The copy came out perfect. I tried 3 times this way and it worked.
This this a workaround and I cannot ask users to do it everytime. Also issue is with this paper size, like A4 have no problems.
What could I check?
Thank you,