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xerox colorqube 9303 Copy issue

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Hello,

I need help with our printer xerox colorqube 9303

When copying an 8.5 x 11 documents using the top feeder, the document comes out half printed on paper

I have checked on another printer same model, it comes out perfect.

I have compared configuration and they're both identical.

I have reset the printer twice with no luck

I tried doing the copy using the glass, no problem.

 

Waiting for your help!


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