Our Xerox scanners cannot scan, using Workflow Scanning, more than one page to our Netapp storage (NetApp Release 9.1P9). One page scans work fine. Multi page scan results in the error messge "Failure transferring job to network server". Our Ricoh/Savin copiers can scan to the Netapp without any errors. Also, our Xerox copiers can scan to a Windows Server using SMB without any issues.
The issue is only when our Xerox copiers attempt to scan multiple pages to Netapp storage.
Netapp support doesn't think the issue is on their end. SMB v1,2,3 are all open. Xerox support hasn't been able to give us a solution after our ticket being open for over a month.
We have tried giving our copier account "full access" to the Netapp share also.
I saw similar posts on here and the solution was to update the copiers. One of our copiers is on the latest version. For example, I looked at the Software Release Quick Lookup Table and there are three different releases listed for Xerox WorkCentre 5955.... which one are we supposed to install? We have one of those releases installed already.
WorkCentre 5955 - 073.091.075.34540
WorkCentre 7855 - 072.040.145.05000
WorkCentre 7970 - 072.200.165.14201
Does anyone think firmware is the cause? Netapp as the cause? Any guidance would be greatly appreciated.