Since Windows updates constantly and the printer does only when you choose to, the change is vastly more likely to be on the Windows end. Have your IT guy do a Wireshark trace of the scan between MFP and PC and read it to see what the failure is.
Since Windows updates constantly and the printer does only when you choose to, the change is vastly more likely to be on the Windows end. Have your IT guy do a Wireshark trace of the scan between MFP and PC and read it to see what the failure is.