We occasionally encounter the following problems when sending faxes from a couple of WorkCentre 6015N Color MFPs:
Documents are scanned, fax is sent, send report print a corrent image of the sent pages and report that they were sent OK (e.g. Mode SG3 Result Done), however pages are received as either all-black, or as grey, displaying random noise. Units are set to support ECM.
This problem occurs again and again, even in intra-company communications, and only occurs with said units. Should we try and send faxes from different fax machines to the same recipients, pages arrive correctrly, with no quality problem whatsoever.
What can be done to reinstate user trust? We bought XEROX wishing to give them the best and have since to request them not to rely on unit reports but call the recipient and verify receipt.
kind regards,
Manos PETRIDIS