One of my offices has a Xerox 7855. I work almost 100% remotely, so all configuration, including address book maintenance, is done remotely. I can add e-mail contacts but cannot figure out how to make those new contacts Favorites. I go to Address Book, then Email → Contacts, Edit an existing Contact, click the Email Favorite button. It changes from gray to colored, but when I click Save, it does not become a Favorite. And the next time I look at that Contact, it is not a Favorite.
I can make existing Favorites non-favorites, then make them favorites again. But I cannot make new contacts Favorites.
I already tried this:
- Exported the address book
- Removed the new contact from the machine
- Remove all other contacts from the address book file, leaving just the one in question
- Updated the fields to make the new contact a favorite in an order not conflicting with other contacts.
- Tried to import
But then I get a message indicating that the contact (display name) already exists. However, I cannot see it in the machine's HTML interface. Furthermore, I can add that contact manually to the machine's HTML interface with no duplicate conflict. But I still cannot make it a favorite.