Well, our service rep (with the aid of his level 2 guys) got it working. He may have done some other stuff in the background, but one thing was to use domain\user as the login format. I did keep port 445. Scanning to a DFS share will never work, it seems. That's OK because I just scan to one server in the pool and DFS replication takes care of the rest. Thanks to everyone who offered advice and suggestions.
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