Hi Xerox 7030,
Thank you for using the Support Forum. Please take a look at the solutions for error code 003-965. Also take a look at the solutions for error code 003-942. If these articles do not help please consider contacting your local support centre.
Hi Jon1,
Thank you for using the Support Forum. Please make sure you have the Reduce 8.5" x 11" Original to A4 is set to No. I think the default is Yes. You can look at the instructions for changing that setting in the How to Enable and Configure Embedded Fax. If the problem continues please consider contacting your support centre for further assistance.
Hello dontluvprintersupport,
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer.
Alternatively, you can visit our Contact Us page for other support options.
Hi Jan Ritter,
Thank you for using the Support Forum. Please check out the scanner support site for help with your DocuMate scanner.
Hi Julian,
Thank you for using the Support Forum. Please take a look at the instructions for changing the file format for the scan. If these instructions do not help please consider contacting your support centre for further assistance.
Our C8030 on build 101.001.008.27400 does not have the option to select "show additional features' as you describe. Do you know if this was removed? Is there another location to set a fax confirmation to print as default? Thank you!
I am trying to setup Scan to email and am getting error 17-772 and cannot find anything on this errot. I am trying to use the Spectrum ISP SMTP. Tried port 993 and 587 with SSL on mail.brighthouse.com.
Xero is not the printer, its scanner i have been experience for last years, its really and
I managed to get it working.
Not like on other xerox machines but does what expected.
Thanks.
I have downloaded and installed the latest Xerox drivers for Catalina 10.15 - February 24, 2020. Scanning still does not work. The scanning process works fine (I can see the scanned picture), then at the end an error appears - "Scanner reported an error." Directly below it - "An error occurred during scanning." Has anyone else seen this?
FYI, I have rebooted both my printer and my Mac, to no avail.
Thanks.
I have this set up and working to scan to contact as a pdf, but by default it is creating a subfolder for each scan. I found the setting before and shut if off for each user, but I have created a new user and I can't remember where the setting is.
For example if you scan a 15 page document to pdf, combine to one, no subfolder is created. If you scan a 15 page document to pdf, set combine to no, it creates 15 folders with one scanned page in each folder.
Loggining into our printer Apps/Scan to/my folder is set to none.
Device Firmware : Version 57.59.01
I am facing an issue with 2 VersaLink C7030 devices. issue connecting to internet
Device A : There are 3 devices connected to the same customer network (Versalink C7030, Versalink B7025 and WorkCenter 6515). The 6515 and B7025 is able to connect to internet and send cloud email but C7030 with similar config fail to send email and connect to xerox app gallery. Device reset done, altboot done but issue remains. We remove teh device from customer network, used 4G router but still refuse to connect to internet
Device B : VersaLink C7030 - Different customer
1. For xerox smart e-solution it says no communication with server.
2. When connecting xerox cloud apps it says no internet connection available.
3. When connecting smtp.gmail.com for customer email requirement it says dns server un-sets up in SMTP(016-772)
Running a Dell Inspiron 3668
Workcentre 6515 with WiFi adaptor.
installed Xerox Smart Start and Microsoft Xerox Print Experience App
Originally didn't have the scan in the app. Uninstalled and installed and it showed up in print experience app. Lost it a month later and then it showed up. It's gone again. I have uninstalled and installed everything I know to do and at a loss. Never in my life been so disgusted with a printer. Mainly purchased for "scan to my PC". How difficult could that be. I am no way a computer guru. I just want to put 15 pages in the top feeder and scan them to a PDF on my PC. The scan feature keeps disappearing in the Xerox print Experience app page. I purchased Xerox thinking they have there act together as a simple " down load software and go" small business owner doing real estate. I so need this scan to pc. Sickening.
seen post about SMB and port and firmware and I'm at my wits end. Help
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I would like to submit a FER for a Primelink b9100 we are not able to scan a new copy job while the current copy job or print job is printing. Is there a software or spar that can do this?
Hi all,
Scan to Pc problems with Windows 10
I have a DocuCentre-IV C2263 and are trying to setup the Scan to PC option connecting to a Windows 10 TCP/IP DHCP Workgroup.
I have shared all my computers with a "Custom Workgroup Name" and can connect ok from any of the computers to any of the other computers no problem on the Workgroup So the pc's file sharing is working ok.
I tried setting up the Scan to PC Address book option in the Xerox glass display and pressed "Browse" to find network shared computers, but after a long delay connecting... i get the error "Network Connection Failed" all the time. Error 018-755
I have rebooted the Xerox machine and rebooted all my workgroup Win 10 pc's and still get this error on the Xerox ?
I can however print ok to the Xerox printer, but just cannot find any computers to scan to from the Xerox printer.
I have reset the Windows default Firewalls on all the computer and still the same problem so nothing to do with that.
Is the browse button not finding any pc's because eg: My workgroup name is not workgroup ? My workgroup name is another custom name.
I have mixed Windows 10 V1909 and V2004 pc's.
Looking around the internet some peeps reckon that i have to use a eg; Certain Port in the Address book entry for Windows 10 ?
Any help would be appreciated.
Thankz in advance
Hello Douglas,
What model Xerox device do you have?
Hello VB,
I found this solution that may help you walk through the steps for scanning to Mac - give this a shot and if it doesn't work, I would recommend contacting Support.
Process Checklist
NOTE: Some options may be unavailable depending on your machine configuration and the Scan features and destination selected.
Load Documents
Documents can be loaded either into the Automatic Document Feeder or onto the Document Glass. See the Related Content for additional information.
Enable Scan to PC
| Scan Job Features | Settings |
|---|---|
| Scan Mode | Flatbed: From the platen glass Document Feeder |
| Kind | Text Black and White Color |
| Resolution | 75 dpi - 600 dpi |
| Size | A4, Letter, Legal |
| Orientation | Portrait, Landscape, Reversed Portrait, Reversed Landscape |
| Scan To | Desktop Documents folder [Other folder names on device] |
| Name | Create a name for the scanned file |
| Format | JPEG, TIFF, PNG, JPEG 2000, GIF, BMP, PDF |
| Image Creation | None Manual: Brightness, Tint, Temperature, Saturation Restore Defaults |
Select the Scan Destination
When you press the Scan button on the left side of the Control Panel, two options appear in the user interface: Scan to PC and Scan to WSD.
When you select Scan to PC, you must choose the type of connection: Local or Network PC.
NOTE: If a computer is not connected to the machine via the USB port, the Scan to Local PC option will not appear in the user interface. Once you connect a computer to the machine via the USB, that option for scanning will appear.
NOTE: If you have not set up enabled scanning to the Xerox machine from your computer, your Mac will not appear as a destination in the Scan Menu at the machine.
Scan to Local PC
To use Scan to Local PC, the machine must be connected to your PC or workstation via a USB cable. The scan driver must be installed on your PC prior to use.
Scan to Network PC
Start the Job
Once you have placed the document you want to scan and chosen the job features, you can initiate the scan at either the machine or your PC.
The images are scanned and sent to the destination selected in the job.
NOTE: If scanning does not operate in Image Capture, update Mac OS to the latest version. Image Capture operates correctly in Mac OS X 10.4.7 or higher.
Stop the Job
To cancel an active Scan job, press the Stop button on the Control Panel. The machine will stop scanning and delete the file and the job, and move on to the next job.
Hi,
I'm able to save contact from the local AddressBook to the favorites but I'm unable to add a contact to the favorites from the Network Address Book.
I can find the contact from the network addressbook and send scans but there is no "star" icon to add it to the favorites.
Thank you for your support