Hi ABM,
Thank you for using the Support Forum. Please contact your support centre to find out about the technician, ask to speak with a supervisor.
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Re: Can Not Update Firmware on 6027
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Re: Duplex Scanning
Hello ABM.
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 6027.
Alternatively, you can visit our Contact Us page for other support options.
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Re: How to turn off sound when copying altalink 8035c
Hello Gabi,
thank you very much! :)
I'll try that now!
Best regards
Daggy
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Re: DRIVER FOR MAC CATALINA
Product Name: Xerox WorkCIentre 3225
Operating System: macOS 10.15 Catalina
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Re: update firmware and software WS6505DN
Hi Kenneth,
Thank you for using the Support Forum. This is the link to the latest firmware. There are installation instructions included in the zip file. This is the link to the latest PCL driver and this is the link to the latest scan driver. This is the link to removing the printer from Windows 8, this solution is for a different model of printer but the steps for removing the printer are the same for your WorkCentre 6505. Please consider contacting your support centre for further assistance.
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Re: DRIVER FOR MAC CATALINA
Same here with WorkCentre 6515 on Mac OS X 10.15 Catalina.
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Scan to PC not working
It always says Completed with an Error (018-505): SMB-DOS protocol error 1-005, I have follow the instruction how to set up, but can't , does the Xerox has the work center on PC ?? or every time have to do with the control Panel of the printer ???
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Re: DRIVER FOR MAC CATALINA and WorkCenter 3215
I used Image Capture to scan from the flatbed but get an error message if I tried to use the document feeder. So it has become semi-useful. Tried a couple of software/driver packages for other multifunction printers that have Catalina compatible drivers. No luck. In checking the existing drivers for 3215/3225 and similar printers are 32 bit and have been around since at least 2014. Really! All these years to upgrade to 64 bit and programers at Xerox have been sitting on their collective butts. If I had known this (and why would I) I would not have purchased the 3215 this past year.
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Scan to Fritz!Nas - How to
Good evening community,
I own a 6515DNI and a FritzBox 7590. I would like to be able to scan to a folder "Scan" on my FritzNas, but I dont have a clue how to achieve that.
On my Fritzbox I log in via a password, no username required from the LAN. Xerox is in the same LAN.
Can anyone please give me a step by step guide to get this to work?
Thanks very much in advance!
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Re: Scan to PDF
Hi Khateeb,
Thank you for using the Support Forum. Please make sure you are following all the steps for scanning. If you are following the directions then delete the scanner from the computer and then reboot your pc and reload the current scan driver and try again. Please consider contacting your support centre for further assistance.
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Re: Scan to PDF
Hi Khateeb,
Please see the reponse to your original post.
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Re: DRIVER FOR MAC CATALINA and WorkCenter 3215
If I knew that, I would never have bought a printer from this company.
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Re: Scanner issue
printer's scanner wheels will not stop rolling when turn the printer on it may be cause for the printer sensor is not working fine or the scanner sensor have dust on it that why its rolling is not working. My printer also has this problem so I open the printer and clean the sensor after it works fine and that type of problem did not show any issue or error in the pc. I got the solution from this facebook page.
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color documents do not result in color scan
I have a Xerox Documate 5445 scanner. When I scan a document, if there are pages that have color, the scanned pdf only shows black and white
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Re: Scan to PC not working
Hello Paulo,
I searched the knowledgebase and found THIS SOLUTION for the FC 018-505 on your device.
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Re: Scan to Fritz!Nas - How to
Hello flo4nau,
I am not familiar with Fritznas, but found this page that may help you:
https://en.avm.de/guide/streaming-nas-and-remote-access/using-the-fritzbox-nas-function/
Also, you can look for scanning solutions for your 6515 HERE.
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printer only seems to want to receive paper from the bypass tray. I need to fix that
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Xerox Altalink C8035 MFP freezes up when turned on
Hello! Please help with the Xerox C8035.
The problem freezes when loading, the indicator shows 5. The flash drive reads only from the back, there are no emotions in the front.
He doesn’t reflash himself, using the altboot method (on the USB flash drive he created the altboot folder, also the forced_update file, without txt.). I tried different firmware, but when I turn on the xerox splash screen and a black bar, wait until the system boots up. On the Xerox 7525 this rolled, but nothing like that.
Checked hard drive, also tossed another. The memory costs 8GB, I tried another, there is no result. I also tried to make an image from an SD card, to another, it also freezes, a 3 volt battery is fine ...
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Re: Xerox Altalink C8035 MFP freezes up when turned on
Hi,
For the post code 5 you must replace the SBC PWB. If the machine is under waranty it will be replaced based on it.
Gabi
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Versa link C405 Cannot Scan to or Send to Email, Nor download Updates (Error codes: 016-781 016-535)
Hello everyone,
I recently purchased a Versalink C405 for my wife's business and am having headaches and heartaches trying to get the feature Send To Email and Scan To to function properly. When trying to do this, I receive a print out stating the job was undelivered and the error is: 016-781 Server Connection Error.
I read through various posts and set up the SMTP settings exactly as they need to be for a gmail account. However, I also read that it is usually a DNS problem. This thread highlights a possible solution:
https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/Scanning-with-Versalink-C405/m-p/216177
...stating that if you do not know what the DNS servers are (I don't), a typically safe bet is to use the Gateway address as the primary server and 8.8.8.8 as the secondary. However, in the EWS I do not find a Gateway address!
Here are screen shots:
The second problem, which may be related or not, hence the reason I post them together, is that I cannot update the printer. When I use the EWS to update, and there is an update available, the machine restarts a few times and then prints out a summary giving me a 016-535 error.
When I try doing it directly through the printer, once I hit "agree," the machine says an error message of unable saying, "Download failed. Refer to the user guide...." I am unable to read all of the error because it disappears too quickly.
I try to download manually the update through the EWS and I am taken to a xerox download page. Once I click download, I receive a "Access denied. You do not have access to this server." I tried to download the remote service program to see if a support agent could remotely diagnose the printer, and they do not offer the file on Mac.
I have tried to switch networks to see if it was a problem between the printer and the network, and no change. I cannot update the printer, nor can I use any simply remedy to solve the problem.
Any help provided would be greatly appreciated.
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