Hi,
Our old xerox machine Xerox WorkCentre M20i has been giving us a lot of headache lately.
It won't send any scans via email. It worked fine on July 5th, then we didn't use it for a few days (that's nothing unusual, we never used it every day) and then it suddenly says "authentification error" every time we try to scan something and send it via email. This is the only way we know to get scans from that machine to our office computers (we basically send it from one of our email addresses to another), scanning never worked in any other way since the initial setup many years ago, so the scanning function is unavailable to us since this error occured. I wasn't working for the firm at the time of the initial setup of this machine, so I don't know the details why it only worked like that. The machine prints and copies just fine, scanning is the only issue.
What we tried so far: PO/PO, pullinng out the network cable and then putting it back in, changing the sender email address and the corresponding smtp server - we tried 5 different email adresses from different providers, installing the driver on our office computer again (the latest version from 2009). None of these measures solved the problem.
While going through the device settings in search of a solution I noticed that there are options missing unter email setup: Auth User Setup and Guest User Access. They must have been there at the beginning because we use a password to send emails from the device, and it could only have been setup using these options (according to the user manual). These options are also listed in the help sheet the machine printed out by itself.
We love our grandpa machine and would like to give it another chance before throwing it out. It can scan double-sided documents in one go and produces uniquely small files while scanning - we cherish that very much and would like to keep it running as long as possible.
Any ideas, guys?
