It's working now.
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Re: AltaLink Scans Are Black
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Re: WorkCentre 7225 status code 05-501-00
It could be a loose connection to the actuator sensor.
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WorkCentre 6015 SMTP error code 016-503
My WC6015 suddenly stopped working on scan to email and provide error code 016-503. There are many things that are happending, like the ethernet port does not seem to work. I have tried to upgrade firmware but it does not seem to be going to the printer from the computer (Ihave tried the network as well as the usb options - the firmware upload seems to go through but the printer does not respond). Back to the scanning issue - I have reset the email server settings without luck.
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Re: WorkCentre 7835 - fax confirmation report language
Hello Fabio,
thank you, it worked!
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Re: WorkCentre 7225 status code 05-501-00
Hi,
Most certainly is about the base frame of the DADF, wich in many cases is broken where the left hinge is attached and make the DADF to be raised from scanner and did not actuate the sensor. To see if is what I told you, push the DADF in the left side rear corner, put a sheet of paper in DADF and start a scan or copy.
Good luck!
Gabi
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Re: WorkCentre 6015 SMTP error code 016-503
016-503 means the SMTP server hostname is wrong/can't be reached/timed out.
Assuming that the mail server info has not changed and nobody messed with the configuration in CWIS, then your issue would have to be the DNS settings on the 6015. To test it, set the primary DNS to 8.8.8.8 and
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Altalink C8030 Doesn't Wake Up
Our Altalink C8030 works great except when we send a print job while it's asleep it doesn't wake up. We have to awaken it for it to begin printing, which is a nuisance for people printing from the other end of the building. A support rep came and ran an update (firmware?) and said that it should awaken by default, but it did not fix the issue and we have been unable to contact him since. Is this a design flaw? Is this a setting that is hidden? Thanks.
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Re: Altalink C8030 Doesn't Wake Up
wakeup should be automaticly when sending a print job
what level is your firmware?
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Re: Altalink C8030 Doesn't Wake Up
OK, so here are a few points to consider.
If they "updated firmware" that could mean 2 things, they updated to a new revision of the General release (A version numbered 100.XXX.057.0960X) that doesn't have many of the fixes available in the Spar releases (currently it would be version 100.XXX.018.01610) which is a vastly better release in every way, but is not available via the drivers page on Xerox.com (You have to dig through the Xerox.com/security site)
Grab that and install it from here if they installed the General.
Then we have the Power saver itself, if it was set by someone to be Sleep and wake at scheduled times then what you are seeing is expected, it definitely is not the default setting though, someone would need to have applied it
Check/change it here:(1)
EWS > Properties > General Setup > Energy Saver
Also take note of the (2) option listed there on the same screen in the above screenshot, there is an odd thing on these devices where the USB port, when not set to powered, will actually clock down the NIC to save power too, so it will go from Gigabit, to 100 Full, to 100 Half et al, until a job comes in, and in some (read many) environments it will actually cause a temporary disconnnect during the switch, which can cause the driver port to time out the job, and the machine won't wake.
In short, set the USB mode to powered and update the firmware if on anything but the latest I linked, I'm pretty sure the USB thing is your issue.
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Adding a group email to address book C3376
Wanting to be able to send scanned docs to a group email. Any advice greatly appreciated C3376
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Re: Workcentre 6015NI: Cannot find 1200 DPI scan setting in Win10 x64
No one has any suggestions? Are these forums just for customers to answer other customers questions or does someone from Xerox actually look in here?
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Re: Altalink C8030 Doesn't Wake Up
Thank you Joe. That fixed it. I was on the firmware you recommended, so it was that USB power setting.
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Re: Altalink C8030 Doesn't Wake Up
Yeah, the USB thing is very annoying, and some of us have escalated it as a bug, Engineering apparently disagrees, so it is one of those things we have to just remember to always turn on when things get weird. I'm sure it will get fixed eventually, for now, the fix is easy if you know it, impossible if you don't.
At least the amount of power it uses is negligible
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Re: Adding a group email to address book C3376
Pretty sure that is a FujiXerox product, so it isn't available in the North American market (Which this forum caters to).
But a DL (Distribution list) tends to have an email address associated with it, so you just enter that email like you do any other in the address book locally on the device as if it were just another email address, because it is.
On VersaLink products (Which were developed by FujiXerox in the NA market) They have the Group email option within the address book, so if your device has it, I assume it would be there. But it is not on older devices I can find here.
So this interface seems to be yes
But it isn't there in this interface (I even tried multiple address separated with , and ; and it just refused.)
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Re: Workcentre 6015NI: Cannot find 1200 DPI scan setting in Win10 x64
Are these forums just for customers to answer other customers questions
Technically yes.
does someone from Xerox actually look in here?
I work for Xerox and answer the vast majority of posts that get answered it seems, but I do not post here in an official manner, they do not employ me to do so, it just is a personal side project really. This issue applies to a machine I don't have access to, and on a thing I don't actually support (TWAIN), or have documentation on, so my responses on the thread(s) have been, and are, very limited. I apologize, it is just out of my ability.
If you have a maintenance agreement with Xerox, I would call, the team that supports it (The 6015) would certainly be able to source the answer.
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Re: Adding a group email to address book C3376
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Xerox 3325 scan not work in mac osx 10.13 High Sierra
Last drive notes explain compatibility with mac os high sierra, but only printer service run. There is no way to use scanner service in mac os high sierra, the printer doesn't appear in none scan software (xerox, image capture). Anybody is in the same situation?
The xerox custumer service was just a waste of time ...
Thanks,
Matteo
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Versalink C7020 scanning to Jpeg creates. xsm folder
In Versalink C7020 when scans to jpeg it creates a subfolder with .XSM extension and in this folder the scanned images are coming , but in pdf and other format it comes as file. In earler workcentre there was a check box to enable and disable the .xsm folder but in versalink its not there. Is it hidden some where or is that feature is not available on this model . Find the screen shot below
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Re: Versalink C7020 scanning to Jpeg creates. xsm folder
hi, not possible for single page tiff or jpeg, see below, its just working as designed
SPAR was therefore escalated and then declined
"This escalation request has been declined for the reason shown below.
Decline Reason: Works as Designed
Note: Xerox engineering has investigated the customer issue described in CQGbl01245167 "With tiff network scanning, file is put in a XSM folder" and has determined that the printer is operating in accordance with current product design specifications.
When scanning a multi-page job using single TIFF format results in a folder being created.
We therefore must decline this escalation as the Versa Link printer is operating as designed.
You may wish to have your Xerox Customer Support Center representative enter a product Feature Enhancement Request (FER) asking that this issue be considered for possible change."
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Re: Scanning from a Xerox 3325 to a Mac
For what it's worth I have the same exact problem. OSX 10.13.2
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