If it is any of the Versalink products you need to disable Dual stack and update the firmware.
If those 2 things don't work then you need to call Xerox and supply themn with a Wireshark of the scan attempt to diagnose it.
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Re: scanning to email using office365 account
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Re: Network folder navigation complaint with Versalink c405
Your workflow is completely covered by simply setting up Workflows to the folders so you don't need to browse
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Re: fail. Verify the device connectivity settings not Embedded Web Server. Versa Link c405.
Hello Leonardo.
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: VersaLink c405.
Alternatively, you can visit our Contact Us page for other support options.
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Re: xerographic fault wc 5755 error code 09-560.00
Hi aims,
Thank you for using the Support Forum. Please take a look at the solutions for the fault code you are seeing. If the solutions do not help please consider contacting your support centre for further assistance.
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Quality designation in scanning configuration menu for Documate 152 with PaperPort
Basic question that I can't find an answer to in the documentation. In the configuration menu what does the "quality" modifier mean? For example, what is the difference between "US Letter" and "Quality US Letter"? Is it about the quality of the paper, the quality of the original, the quality of the scan or something else entirely? Thanks!
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Re: Setting up C405 scan to pc
Hi,
I've got this working on a C405DNW to a share called Scans.
All I want to do now is scan to a sub-folder of the Scans share for each user. So I've put the sub-folder name into the "Document Path" box, but it throws an SMB DOS protocol error 1-005.
So:
Share: Scans
Document Path: <blank>
works
But:
Share: Scans
Document Path: User1
nor:
Share: Scans
Document Path: \User1
doesn't. The folder \\Scans\User1 exists with the correct permissions.
I spoke to Xerox tech support on the phone and they suggested setting up a seprate share for each user, but that sounds really messy and I'd rather use the document path field as that's exactly what I think it's for?
Any suggestions please?
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Re: Setting up C405 scan to pc
Unshare the User1 folder and try again.
I've seen these things work absolutely fine if you simply create a folder in a share.
I have also seen them fail miserably if you manually share the folder that is in the share.
In most cases, when it fails, it can be made to work via just not using the share (Scans in your case)
I spoke to Xerox tech support on the phone and they suggested setting up a seprate share for each user, but that sounds really messy and I'd rather use the document path field as that's exactly what I think it's for?
That path is just to go deeper in a share, which is what you are doing. But, if you actually are sharing them, there is no reason to actually have Scans at all, it is just another box to fill in that case.
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Re: Quality designation in scanning configuration menu for Documate 152 with PaperPort
You would have better support asking Nuance. The setting doesn't at all pertain to Xerox.
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labels coming off
MX0148239 using avery labels # 5160 SEF. they keep getting stuck on IBT. Is this media and orientation supported?
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How to update the firmware on the Xerox WorkCentre 5330
Hello. Please tell me how to reflash the Xerox WorkCentre 5330? I've tried everything, but the copier does not allow to flash to the latest version. Insert the USB drive with the firmware in the copier include, but nothing happens, there is a normal download. Now is version 53.30.11 want to put a new version 53.33.62
I would be very grateful if you answer in detail. Thanks in advance.
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Re: How to update the firmware on the Xerox WorkCentre 5330
Since I am not to familiar with the make and model I might be completely off.
But have you tried uploading the firmware through the machines webinterface?
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Re: labels coming off
Are you running the labels from the bypass tray (Tray 5?)
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Re: labels coming off
yes from tray 5 SEF
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Re: labels coming off
I always see this happening from the bypass tray. If you run the labels from one of the others (1 to 4) you shouldnt have that problem.
Its because when running them from tray 5, the labels are facing down. The sheets have to make such a sharp turn into the paper path the labels are more likely to come loose.
When running them from another tray, the labels are facing up and are less likely to come loose when being fed into the paper path.
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Re: How to update the firmware on the Xerox WorkCentre 5330
You are correct, it can be done via Web interface (CWIS) via :
Properties > Services > Machine Software > Manual Upgrade
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Re: How to update the firmware on the Xerox WorkCentre 5330
It may not work your browser is out dated - so try another one until you are done; good luck
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Re: How to update the firmware on the Xerox WorkCentre 5330
Lord, all I was able to update the firmware to the latest version. Thanks all big.
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Altalink C8035 email address book entries from CWIS do not show up at printer
The software version is 100.001.057.09600 Printer is C8035 AltaLink:
When we add an email recipient from the Centerware interface into the address book it does not populate the address book at the machine. I am able to add an email address entry to the device address book from the control panel at the machine and it does show up in the Centerware interface but not the other way around. Has anyone come across this before??
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Re: Altalink C8035 email address book entries from CWIS do not show up at printer
Could you try a different browser?
I'm using Chrome almost always. And I have encountered some weird problems on a C8035 CWI using Chrome.
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Re: Altalink C8035 email address book entries from CWIS do not show up at printer
Select "Reset All Apps" from the Homescreen to refresh and they'll show.
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