Error when scanning "Identify Deleted Jobs" on 7970
We have a customer who are getting the below error when scanning on their brand new machines. They have a Workcentre 7970, we have never seen this error on any other models of the machine. The firmware...
View ArticleRe: Error when scanning "Identify Deleted Jobs" on 7970
Hi Reproman 1984,Thank you for using the Support Forum. Please take a look a the solutions for unable to scan and see if any of them will clear the problem. Try setting up the scanning again to make...
View ArticleScan to email 7120 via google apps (gmail)
We successfully update the firmware on this device today to Version 71.23.53. I then proceeded to follow the instructions in the post at the top of this forum. It does not work. At all. I have 20...
View ArticleCIS Scanning to folder setup - Clarification please
HiI'm very new to Xerox network scanning and am hoping for a little clarification on the setup process.I'm looking at setting up scanning for individual members of staff on a WorkCentre 7556.At the...
View ArticleSMB parameter format
HiWhen setting up a Template to scan to a folder using SMB you are asked for server, port, share, folder, username, and password.Port, and password - Obvious.Now then, say the full UNC path to the...
View Articlenew WC 5330PT / optional Scan Kit?
We have received this new MFD, but it is not on the network yet. What does the PT indicate? I can't find this info on the website. I am hoping this device has the optional Scan Kit installed. Adding...
View ArticleRe: Scan to email 7120 via google apps (gmail)
Hi Amantica,Thank you for using the Support Forum. Please take a look at the solution for fault codes when using gmail. Please also reference the solution for setting up email with gmail. If these do...
View ArticleWC 6605 - "Failed to scan" via USB
Hi there, I'm finally seraching for help on this particular issue, after hours of researching a solution... We have 2 WC 6605 at home ; I have to use mine with the USB cable. I can print everything......
View Articleworkcentre 7435 auto clear
I'm having a strange issue where the printer resets all it's settings. This screen pops up then goes away saying something about Auto clear. What is auto clear and why would the printer randomly reset...
View ArticleSMTP not an option in Centreware for 3210
Hi all, I have a 3210 and I am trying to set it up to Scan to Email. According to the user's guide in the "Setting up an e-mail account" (page 45) it says to go to the machines ip address (done), and...
View ArticleRe: CIS Scanning to folder setup - Clarification please
Hi Pauliolio,Thank you for using the Support Forum. The difference is whether you are using FTP vs SMB. Since you are using SMB the repository is a shared directory which you must have set up since...
View ArticleRe: SMB parameter format
Hi Pauliolio, Thank you for using the Support Forum. The manuals indicate in the Default Repository Document Path field, type the directory path of the folder starting at the root of the shared folder....
View ArticleRe: new WC 5330PT / optional Scan Kit?
Hi jbollyn,Thank you for using the Support Forum. The PT indicates that the WorkCentre 5330 you have is a printer and has a Tandem Tray Module. You can print out a configuration page to see if the...
View ArticleXerox Phaser 3635MFP Scan to email problem with legal size paper with the ADF
Hi everyone, Have anyone with the Xerox Phaser 3635MFP able to scan legal size document using the ADF for Scan to Email?For me, it only scan letter size and with about 3 inches cut off at the bottom of...
View ArticleWC6505N Error 016-790 Error 016-507
Hi Everybody, I hope you can help me, I try to scan to Email from my printer WC 6505N and send me Error, I try with others IP about my Printers Village and it is not send.the IP is en my Relay -...
View ArticleRe: Scan to email 7120 via google apps (gmail)
465 ssl587 starttlsTriple check you dns and domain.
View ArticleWorkcentre 3220 - Unable to scan to ftp
Hi there, I am unable to scan documents to my ftp server from my workcentre 3220. I configured all the settings in the web interface. But everytime I scan, the machine prints a Scan to Server...
View ArticleScanning Problem with Xerox M215FW - ERR 351-555
Dear Support, I try to scan files through wireless network to my lappy with Windows 8.1 and I allowed all network users or everyone to access the folder which I shared over my home network but the...
View ArticleRe: Workcentre 3220 - Unable to scan to ftp
You need to provide much more detail:What is the FTP server running?What port?FTP or sFTP?Using IP address or Hostname?How have you formatted the path on the webui of the printer?Are you adding leading...
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Re: Xerox Phaser 3635MFP Scan to email problem with legal size paper with the...
Sounds like Letter was set to the default size instead of auto.in CWIS go to the Scan tab and highlight the template at the left and select Edit in the File Destinations For email go to Properties >...
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