Hi eric,
Thank you for using the Xerox forum.
I would suggest that you review the following solution.
Information About the Scanning Capabilities of the Machine
http://www.support.xerox.com/support/WC3210_WC3220/support/en_US.html?objGUID=2004
There are a lot of helpful solutions on the Support page for this model and maybe one of those can help find another method.
If that does not resolve your issue you may consider contacting our specific product support experts at the following link:Fast Track to the Expert