Re: Connect error: 031-555 scan

Hi Boizan.

Thank you for supplying the name of your product.

I checked our product knowledgebase at

http://www.support.xerox.com/support/workcentre-6015/support/enus.html

I found a recommended solution for Fault Code 031-555: SMB Error.  Scan login Failed Message. 

http://www.support.xerox.com/support/WC6015/support/en_US.html?objGUID=20921

Clink on this link to follow the recommended steps.

Power Off the Printer, Wait 10 Seconds, and then power on the printer.

Please try and see if this helps.