xerox support on twitter sent me the link to ps4.10.0 http://www.support.xerox.com/support/phaser-8560mfp/file-download/enus.html?contentId=121687
Too bad it won't load either. Can't load firmware to fix fault, when fault is present. Hmmm stuck in death spiral for this printer. Only has 33,544 pages on it. Pretty expensive printing