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Re: Phaser 8560 FPM Downloading Smaller PDF scans causes unit to crash.

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why if there is firmware to fix a problem is it not available on the Xerox website? You say the latest is 4.10.0 and the problem is fixed in 4.9.14 but the latest download on the site is 4.9.10. Why is it so hard to get up to date firmware? I also need 4.9.14 or better to fix my "scanner disconnected" problem and am currently waiting for an answer from tech support, but since we are not paid customers we are not anticipating a quick response.


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