I have had the same issue, which started happening from time to time and was able to clear it up by rebooting the printer. That stopped helping a week ago so ordered a new 3215 thinking that the old one was bad. Just uninstalled the old Xerox printer software and installed with the new disc. Still won't work. I am running Windows 10 Pro. I guess I will try again with a personal laptop running Windows 10 (non-Pro).
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