We have multiple Xerox Phaser 6180MFP-D printers in our business, and recently we've started to have issues when trying to scan.
The printers are connected to our corporate network, and the printing functions seem to be working just fine. However, we've replaced several older, Windows 7 based, computers with newer Windows 10 based models. Ever since, those newer Windows 10 computers have been unable to use the scanning functions of the 6180MFP-D. It should be noted that the printing functions still work just fine.
We scan using the "Network" option, with the scanned document/image showing up in a pre-designated folder on the user's computer. The "address" for these computers is set up correctly in the Printer's Address Book under the "Server Address Book, Individual Directory".
And the Login Name and Password, as well as the Share Name are correct. The indicated folder is shared with Read/Write access for "Everyne" on the computer, and shows up under the Computer manager as a shared folder, and is accessible when using Windows Explorer from another computer.
However, when going to scan to these computers, we receive the following messeage:
Login Error
Error 016-782
Press Ok
I've tried modifying the address book record, deleting the address book record and re-creating it, re-sharing the folder, deleting the folder and re-sharing and changing the IP address of the indicated computer, but nothing seems to make any difference.
Any help?
Thanks,
Tony Holt
Genesis Industries
TonyH@GenInd.com