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AltaLink Scans Are Black

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I should clarify that almost all paper that I scan show up fine.

I have a document or two though that whenever I scan to myself, or more importantly "fax" to an efax e-mail address it shows up all black or will have little black squares in various parts of the scan if that makes any sort of sense...

 

We hit up our efax vendor and they recommended adjusting the scan setting on the Xerox machine to black and white (it had been on auto before that) but that doesn't seem to make a difference.

 

I've got a Lexmark MFP that I can scan the document fine on.

 

Our Xerox vendor is scratching their heads at the moment so I ask you, Xerox support.  What should I do?

 

Short Version: I have a particular document that for whatever reason turns out black when I scan it on 5 different Xerox machines.  One is even an older Fuji based Xerox that's a totally different model from an Alta.


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