I WILL NEVER PURCHASE ANOTHER XEROX PRODUCT AGAIN - EVER.
After weeks of trying different software options, upgrading firmware, waiting on hold for countless hours with technical support - I was never given the option to bring the printer in for service. Instead, I was assured that it was a software issue on my end.
And now - months later, by happenstance, I come back to this thread to learn that two other people had hardware issues and they were resolved fairly quickly. Meanwhile, I'm now out of warranty on this printer.
Lesson learned - never buy another Xerox product.
And this sham of a "support forum" is a complete joke.