Which version of Equitrac to you have?
Because you also bought eCopy, I would guess you have Equitrac Professional - correct?
Just asking, because I have almost all current Xerox models with the new ConnectKey software running without any issues on
Equitrac Office. Logging in at the device pretty much always within 2-3 seconds, which would be acceptable.
Now a few Xerox installed on an existing Equitrac Professional, and login times are closer to 10 seconds and occasionally
even time out.