Hi, please check your current software level on the machine.
To check what version you have currently you need to be on the copiers webpage and select “Properties” tab.
Then on the left select General Setup/Configuration Report
In the links choose “Software Versions”
If the System Software version listed does not end in .23400 it will require an update. Just call Xerox support and ask for 2nd leveol support. When you get to them say you need the scan patch and they will be able to get that for you.
Once you have it,on the printers webpage select General Setup/Machine Software/Upgrades and set it to “enabled” if it is not and “apply”
Then select “Manual Upgrade” from the left and browse to where you extracted the download above and follow the directions. It will take about 25 minutes to complete and it will not be usable for that time. No settings will be lost so once it boots back up try sending a scan and it should succeed assuming all settings are correct. If it does not, change the port in the scan from 139 to 445 and retry.
The issue you are seeing is widely known, the fix is just a firmware update which does take about 30 minutes to process and the printer cannot be used at all while that is happening. No settings should be lost at all. So as long as you have the correct info for scanning it will work.