we have upgraded to the latest firmware as suggested.
currently we are monitoring the machine.
So you had this problem, and have because of that, updated the firmware, and since then, as far as you know, there is no longer a problem?
Or you updated to the latest firmware and you are monitoring it as it still behaves the same?
If you still have a problem, what firmware did you load? There are 3 Latest firmwares
The real latest is 073.110.066.08210, the latest General release is 073.110.075.34540, and the latest Connectkey 1.5 release is 072.110.165.14201