Hi YellowShmellowFellow,
I apologize for the frustration you are feeling from your experience. Please consider installing the latest SPAR release for your machine. To get the release please follow this link. The password to enter the site is WC3550Spar and is case sensitive. Make sure you follow the installation instructions. Once you have upgraded your machine please let us know if that clears up the issue.
If your machine meets requirements and you do not want to try this please feel free to contact Xerox and exercise your Total Satisfaction Guarantee.
It was never my intention to "blow you off" I am sorry you felt that way. I gave you a solution that I thought would fix the problem and recommended second level support if it did not help. Should you choose to contact support again please request 2nd level support and if you are still not satisfied ask for a supervisor.