Ready for this??
I called the support center and the guy just told me it's not a Xerox issue so he can't help.
Guess what? If my device is having issues with your Xerox machine, it is a Xerox issue. If I cannot use the Xerox machine that I purchased for ANY reason, it is a Xerox issue.
At the very least he could have tried to solve the issue or offered some sort of idea or thought to what it might be.
I can't believe I was blown off on the "Support Community" by CherylO-Xerox and then blown off by someone over the phone.
If someone were to ask me if I would recommend Xerox to them, I would gladly help them find a better product/service.
The fact that my same issue is plastered all over this support forum, tells me that many people have this issue. How are the support persons not able to identify it?
I'm so pissed. I could literally go on for hours about the poor service I'm receiving and the lack of support I'm feeling from this company.
Maybe I should send Ursula a personal message? Would she make sure I recieved the support I'm looking for?
Taken directly from your website: