I have another update: we bought a new laptop identical to the client that has issue scanning. In this case the scan feature works as expected! Also in this case we have windows 10. So the issue is not related to S.O....
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I have another update: we bought a new laptop identical to the client that has issue scanning. In this case the scan feature works as expected! Also in this case we have windows 10. So the issue is not related to S.O....