This isn't very helpful. I believe the majority of us typically check out the product manual/guides/knowldegebase when resolving issues. Furthermore, the guide doesn't troubleshoot this problem.
I'm not sure how the "Contact Us" page is a better alternative. Isn't the point of having a forum so we can gather communitively over common issues? The whole point to posting on the manufacturer's forum, is to get a knowledgable response to the main issue. If I wanted to start a conversation with my peers about it, I would simple post to a social media site.
This generic response simply shows that Xerox doesn't want to spend the time to help it's consumers. Additionaly, it spats in our face by suggesting we try the product guide or maybe we're too stoopid to find the "contact us" area so we can email the same question into the Xerox support abyss and hope to get a response from someone knowledgable. Which brings me back to my original point. There are clearly others that have this issue. If everyone with the same issue separately contacted Xerox, you guys would be wasting all of your time solving the same problems.
If Xerox posts a reply with a solution, all of us with the same issue can see the solution right away and fix it.
It makes sense. I know.