We want walk-up users to have to enter a code in order to make copies. We also want to run a report each month to see how many copies were made in total (not for each user).
As an example we created a User Name as 1234 and a Friendly name as User One in the User & Limits area under Accounting Methods. A password was never asked for nor entered. When the user walks up to make a copy the machine asks for the User ID - we enter 1234. The next screen asks for a Passcode. Why is this happening?
We have Service Tracking enabled to Copies only.
We have User Permissions set to Locally on the Device
We have only four users and they are in the default XRX_DEF account.
In Device User Database the Passcode fields are blank as expected.
Sys Software Version = 072.091.054.31606
Software upgrade = 090.116.00307
We set this up on another machine we use to have and it worked just fine. What are we missing??