Hi BartDG,
1. On Tuesday 10/6 at 3:40 PM you wrote: "I will wait until the end of the week. If by then there is no satisfactory solution, I will have to draw my conclusions. (I don't mean to threathen, but you understand what I mean...)
That sounded like a threat. Forgive me if it wasn't.
So once again for the record you''ve been working like this for over a year and then you want us to solve your problem in merely 3 days.
2. Today 10/12 we wrote if you start threathening we will have to close the case. We don't want to. On the contrary. We are here to help. That is why we also added we will go the extra mile: we *want* to help you and we *want* to solve your problem. We love helping customers. But if customers don't allow us to do so they leave us very little option but to close the case.
3. To those Xerox owners who experience the same problem I can only say please get in touch. We will be happy to assist you and solve the matter.
BartDG, I prefer not to reply any further on this forum. If there is anything we can do for you please get in touch. If you can still provide us with the requested log files I will be happy to reopen the ticket and look for a solution for you.