Thanks Joe. ! I hope I'll be hearing from Xerox soon. In the meantime, I'll contact ESET as well. See what they have to say about this. If they don't respond in the manner I'm expecting, then I know what I'll have to do: get rid of ESET and start using a different anti-virus program.
BTW, this was also the reason why I did work on my Windows 7 laptop probably: on that laptop, I use Bitdefender for anti-virus.
Thank you!