This has been an ongoing issue for a long time and I was hoping the firmware update from November 2014 would fix this. When can we expect an updated firmware that will resolve this? It is very frustrating to need to constantly restart the copier (which takes over 5 minutes) almost once a day. Five minutes isn't a long time unless you have people that are working on deadlines or needing to leave for meetings and have to leave empty handed.
This ongoing problem is definately making us look to replace it with a competitor that can take care of their customers.
Sorry for the rant, but this is a serious problem and it was a lot of money for a small business for something that doesn't work reliably.