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Workcentre 6605DN Scan to email/ fax email not working

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 I have a user who purchased a Workcentre 6605 and wants to scan to email and also have an email sent when a fax arrives. There are other machines on the network that are using this function. When trying to scan to email, I immediately get an error that states "There is an unauthorized address" and when recieving a fax, the fax will come through then the same error is displayed. However the printer will send mail alerts without an issue. I can't seam to find much info on this exact error. 

 

 


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