Hi Eric F.
Thank you for using the forum.
I would suggest checking the support information that we have online. It may shed some light.
http://www.support.xerox.com/support/workcentre-5735-5740-5745-5755/support/enus.html
In the Search field type in "Scan to Home". There are several cases that reference Scan to Home Configuring, Feature, Failure and Workflow messages. There may be a solution among them.
If you still need assistance please contact US support at 1-800-821-2797 and Canadian Sjupport at 1-800-939-3769.