Hi timlee126.
Thank you for using the forum. I see that you are having an issue with scanning two sided. I was checking the paper weights to see if that could be causing your issue since the auto feeder is used during scanning.
These are the specs for printing and I would think that when scanning the paper weight would be similar.
- Paper weights from 75 g/m² through 256 g/m² can be used for automatic 2-sided printing.
The notebook paper might be too thin and could be why it jams when moving through the autofeeder.
If you need more assistance I you may contact support at 1-800-821-2797 for US support and 1-800-939-3769 for Canadian support.