Hello Cheryl O,
I appreciate the answers and solutions provided by you and your team, but, It doesn't look like you understood the question or problem on this one. The issue is not with printing, per your resolution on the link provided.
I am having the same problem with Workcentre 7845, Colorcube 9302 and Workcentre 5855 after i upgraded from Windows Server 2003 to Windows Server 2012. Using Workflow Scan, a document is scanned to the network share using SMB, the copier ends up deleting the job.
I checked other solutions provided by you on the support forum and changing the Default Repository Server to and from IP does not resolve, turning off the firewall on the server hosting the share and disabling SMB version 2 do not resolve either.
Any assistance with this is appreciated before I go back to my users and give them the "bad" news.